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Error at Elementor when I tried Load for edit

This topic has 2 replies, 2 voices, and was last updated 1 hours, 8 minutes ago ago by Tony Rodriguez

Daniel

Participant

January 22, 2025 at 06:58

I installed XBussiness template and configured requirements of server and PhP but I have a white screen when I tried edit some page with Elementor. After I have Enable safe mode button and ahead have the 404 error message. Please could you help me ?

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#431614 Copied Theme version: 9.4.6

1 Answer

Tony Rodriguez

Support staff

January 22, 2025 at 07:16

Hello, Daniel,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would like to inform you that we are currently unable to access your website’s backend as the provided WP-Admin credentials appear to be invalid. To assist you further and thoroughly review your settings, we kindly request that you provide valid WP-Admin access in the private content area.

2/ We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

3/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

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