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Error at Payment.”An error occurred while processing your order.”

This topic has 13 replies, 2 voices, and was last updated 6 months ago ago by Rose Tyler

antonis gkoumas

Participant

June 27, 2024 at 08:19

When my client is going to pay he gets an error.
“An error occurred while processing your order. Award any charges to your payment method and review your order history before resubmitting your order.”
Site is not going to the success page but the order is being submitted.

Files is visible for topic creator and
support staff only.

#401972 Copied Theme version: 9.3.14

12 Answers

Rose Tyler

Support staff

June 27, 2024 at 08:34

Hello Antonis Gkoumas,

Thank you for reaching out to us with your concern. We understand the importance of a smooth checkout process.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#401976 Copied

antonis gkoumas

Participant

June 27, 2024 at 09:18

Its working with the Storefront theme.

#401991 Copied

Rose Tyler

Support staff

June 27, 2024 at 09:31

Hello Antonis Gkoumas,

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

If this doesn’t help, please provide us with a video of your actions and the problem + temporary wp-admin, and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#402000 Copied

antonis gkoumas

Participant

June 27, 2024 at 09:59

At localhost it works all good 100%.
Online is the problem.

#402009 Copied

antonis gkoumas

Participant

June 27, 2024 at 10:02

BAsically i realized that general the submit buttons are not working online.At localhost is all good.

#402010 Copied

Rose Tyler

Support staff

June 27, 2024 at 10:08

Hello Antonis Gkoumas,

Your site is under maintenance mode, so we can’t check it.

Please read our last reply one more time – provide credentials and a video of the problem.

Best Regards,
8Theme’s Team

#402012 Copied

antonis gkoumas

Participant

June 27, 2024 at 10:11

I provide credentials check it and let me know.

Please contact administrator
for this information.

#402015 Copied

Rose Tyler

Support staff

June 27, 2024 at 10:27

Hello Antonis Gkoumas,

The problem is caused by 3rd-party plugin – https://prnt.sc/b_YmdhJ5yLht

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We can’t provide support for plugins of other developers. Thank you for understanding.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#402018 Copied

antonis gkoumas

Participant

June 27, 2024 at 10:41

Anyway if wp-mail is the problem how it works 100% good at local?

#402023 Copied

Rose Tyler

Support staff

June 27, 2024 at 11:14

Hello Antonis Gkoumas,

We do not have access to your local. But you can do a simple test, disable the mentioned plugin, and check how Checkout works then. If the issue persists, let us know.

Best Regards,
8Theme’s Team

#402035 Copied

antonis gkoumas

Participant

June 27, 2024 at 11:15

I solved it alone thanks.

#402038 Copied

Rose Tyler

Support staff

June 27, 2024 at 11:29

Hello Antonis Gkoumas,

You’re welcome!

Best Regards,
8Theme’s Team

#402043 Copied
Tagged: fix woocommerce order processing error, resolve payment error woocommerce templates, troubleshoot woocommerce checkout errors, woocommerce payment error solution, woocommerce payment processing error fix, wordpress woocommerce order error guide, wordpress woocommerce payment issue
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Error at Payment.”An error occurred while processing your order.”

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