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Error (can not connect to 8theme.com ) when trying to import header prebuilt template

This topic has 2 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

Pkhouma1

Participant

June 5, 2024 at 03:55

the importation doesn’t show anything or shows the error message in the subject

#398154 Copied Theme version: 9.3.11

1 Answer

Tony Rodriguez

Support staff

June 5, 2024 at 06:09

Hello, @Pkhouma1,

Thank you so much for purchasing our theme and contacting our support center.

To assist us in understanding the issue you are experiencing more clearly, could you please provide a screenshot or a video capture of the problem? You may upload the file to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

Additionally, we would be grateful if you could create temporary wp-admin access for us. Please share the access details through the private content area. This will enable us to review your settings thoroughly and provide more targeted assistance.

We also kindly recommend that you perform a complete backup of your site before proceeding with these steps.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#398173 Copied
Tagged: 8theme.com connection error, fix wordpress template issues, import header prebuilt template, resolve woocommerce import error, woocommerce wordpress templates
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