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"Error: Can not get response" is displayed.

This topic has 25 replies, 3 voices, and was last updated 4 years ago ago by HelloMorinig

  • Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 8, 2021 at 13:46

    Hi,
    I have a few questions.

    Please, contact administrator
    for this information.
    #267312 Copied Theme version: 0.0.1
    24 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 11:04

    Hello,

    1) Your Instagram account is the Business type of account but you connected it like a personal type https://prnt.sc/wjm805 It could be the reason of the issue. Go to XStore > Authorization APIs > remove the existing token and then add the correct one https://prnt.sc/wjm9ko Choose the newly added account in the Instagram element settings and refresh the Instagram after that https://prnt.sc/wjm9w5

    2) It’s not related to theme but to your WP Statistics plugin. So, follow the instructions https://prnt.sc/wjmawv or contact plugin author.

    Regards

    #267488 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 27, 2021 at 07:12

    Thank you!.:) SOLVED!

    #270417 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 27, 2021 at 07:13

    Hi again,

    Please contact administrator
    for this information.
    #270418 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 27, 2021 at 07:26

    Q3 and Q4

    Please contact administrator
    for this information.
    #270420 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 27, 2021 at 09:16

    Q5

    Please contact administrator
    for this information.
    #270462 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 27, 2021 at 09:31

    Q6

    Please contact administrator
    for this information.
    #270464 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 27, 2021 at 12:18

    Q7

    Please contact administrator
    for this information.
    #270518 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 27, 2021 at 13:13

    Q8

    Please contact administrator
    for this information.
    #270539 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 27, 2021 at 18:02

    Q9,Q10,Q11

    Please contact administrator
    for this information.
    #270636 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 28, 2021 at 09:31

    Hello,

    Sorry for the delay in answering.
    1-5,9) Theme Options > Header builder > Multiple headers > edit header for the Front page. For example – http://prntscr.com/tn1ar9 + https://youtu.be/BpeXfzNwkOc
    6) I do not see the problem – https://prnt.sc/xqxiyy
    7) You need to clear cache – https://prnt.sc/xqxlt9
    8) Disable Wishlist plugin and go to Theme Options > WooCommerce > Shop elements > Variation swatches > Swatch Position > Disable.
    10) Set these settings – https://prnt.sc/xqxswi
    11) YITH > Wishlist > Add to wishlist options > https://prnt.sc/xqxu34 https://www.8theme.com/documentation/xstore/plugins/wishlist/

    Regards

    #270764 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 28, 2021 at 12:39

    hi

    Please contact administrator
    for this information.
    #270811 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 28, 2021 at 12:47

    Please check my management screen and the site visually.

    Please contact administrator
    for this information.
    #270814 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 13:56

    Hello,

    You have 2 headers: one for the home page and the other for the whole site https://prnt.sc/xrbbaf
    So, if you make changes do them for both of them.
    I made the home page header the same as on the other pages. Check now.

    Let me know if you still need help with any other questions.

    Regards

    #270840 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 28, 2021 at 16:19

    Thank you so much Ms Olga! Thank you so much! I SOLVED!:)

    Please contact administrator
    for this information.
    #270883 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 28, 2021 at 16:32

    Q6 and Q7 and Q8 and Q9

    Please contact administrator
    for this information.
    #270885 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 28, 2021 at 16:54

    Q10 and Q11

    Please contact administrator
    for this information.
    #270891 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 28, 2021 at 16:58

    Dear Ms Olga,

    Please contact administrator
    for this information.
    #270892 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 28, 2021 at 20:10

    Hello,

    Thank you very much for using our theme!!!

    1) Border bottom for the main header should be 0px https://prnt.sc/xrrduu
    2) Use icon zoom option https://prnt.sc/xrrbl0
    3)Add 

     .woocommerce-pagination {
    border-top: none;
}

    4) Use

    .product-view-light .et-wishlist-holder {
    display: none;
}

    5) Follow the docs and set correct Wishlist plugin settings for the Wishlist icon https://www.8theme.com/documentation/xstore/plugins/wishlist/
    6) Edit the logo element for both headers (default one and Home page header and change the Logo width and also logo element width (number of columns that it takes))
    7) Edit the mobile menu element of both headers and change font family to what you need https://prnt.sc/xrrn4o
    8) Don’t have such issue https://prnt.sc/xrrqa5 Try to change the browser.
    9) Don’t face the mentioned issue https://gyazo.com/488043c36b722f9c971c6919bee48f1e

    Regards

    #270924 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 29, 2021 at 11:33

    Thank you for your message.

    Please contact administrator
    for this information.
    #271038 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 29, 2021 at 11:47

    Hi,
    I also wait for Q10 and Q11 questions.

    Please contact administrator
    for this information.
    #271040 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 29, 2021 at 11:59

    Q12

    Please contact administrator
    for this information.
    #271045 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    January 29, 2021 at 13:30

    Q13 About the logo

    Please contact administrator
    for this information.
    #271061 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2021 at 14:45

    Hello,

    I would be grateful if you create separate topics for the different questions because a lot of questions within the same topic cause misunderstanding on which issue was solved and which one still requires solution.

    Q1-Q6 – Use Clear cache Chrome extention https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw- to clear the browser cache if you use Chrome. Also, disable cache plugin if the site is under development. I’ll be able to enable the cache plugin once you finish. I check the site and see that your settings wors fine, for example header https://prnt.sc/xt7zed

    Q10 – Give more columns for the mobile logo to enlarge it https://gyazo.com/9d7be23274d96c22f0c8567ee6a3bdba
    Q11 – don’t see issue on your site anymore https://prnt.sc/xt857a

    Q12 – try to clear the browser cache and make sure that you change settings for both headers that you have.

    Q13 – watch video tutorial about multiple headers https://youtu.be/BpeXfzNwkOc I hope it helps you to understand that option and start to edit both headers that you have, because you have 2 separate headers: for the home page and for all the other pages. By default you edit header for all the pages but seems that you do not edit the home page header. Hope page header does not inherit changes that you do for the main header.

    Regards

    #271073 Copied
    Avatar: HelloMorinig
    HelloMorinig
    Participant
    February 3, 2021 at 04:55

    ALL OK!!! Thank you soooo much!!!! ALL SOLVED! I’m so happy!!!GOOD JOB!

    #271945 Copied
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The issue related to '‘"Error: Can not get response" is displayed.’' has been successfully resolved, and the topic is now closed for further responses

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