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Error con el plugin woocommerce para movil

This topic has 5 replies, 2 voices, and was last updated 2 years, 3 months ago ago by ForjarEmpresa

ForjarEmpresa

Participant

November 12, 2022 at 17:33

Hola Equipo

Hoy evidencio un nuevo problema con el woocommerce version 7.1.0 al seleccionar cualquier producto desde la versión móvil, sale un error fatal

Fatal error: Uncaught Error: Call to undefined function etheme_get_option() in /home/customer/www/tiendacolombiaexotica.com/public_html/wp-content/themes/xstore/woocommerce/single-product/product-image.php:27 Stack trace: #0 /home/customer/www/tiendacolombiaexotica.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include() #1 /home/customer/www/tiendacolombiaexotica.com/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1550): wc_get_template(‘single-product/…’) #2 /home/customer/www/tiendacolombiaexotica.com/public_html/wp-includes/class-wp-hook.php(308): woocommerce_show_product_images(”) #3 /home/customer/www/tiendacolombiaexotica.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #4 /home/customer/www/tiendacolombiaexotica.com/public_html/wp-

Por favor su ayuda porque estoy perdiendo ventas desde moviles.

Please, contact administrator
for this information.

#338434 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

4 Answers

Tony Rodriguez

Support staff

November 13, 2022 at 08:08

Hello, @ForjarEmpresa,

Actually, it was the issue because of the XStore AMP plugin, I just disabled it and the issue is resolved. Do you plan to use AMP version? If not, keep XStore AMP plugin disabled.

Here is the video of your site on my personal mobile phone: https://www.veed.io/view/38dadf88-263d-4b25-a552-6dd528057590?sharingWidget=true&panel=share

Regards 8Themes Team.

#338455 Copied

ForjarEmpresa

Participant

November 17, 2022 at 00:07

Tony

Muchas gracias por detectar el causante del error, ese plugin XStore AMP me dio dolores de cabeza. he actualizado otros plugins que tenia pendiente y la plantilla se mantiene, es recomendable eliminarlo?

Sin embargo sigo con la página en revisión mañana después de la copia de seguridad pruebo la actualización de WordPress y la plantilla base nine nineteen, a ver como me va.

Ahora la actualización que me esta causando conflicto es Woocommerce versión 7.1.0 me toco volver a la version anterior 7.0.1 y el sitio web esta funcionando y visible.

#338754 Copied

Tony Rodriguez

Support staff

November 17, 2022 at 08:07

Hello, @ForjarEmpresa,

If you are not willing to use it you can delete it no need to worry about it.

Alright, You can update the WordPress and check it.

The thing is the latest version of WooCommerce is compatible with our theme and it is working fine on our test site there is no issue. On your site, it is causing the issue.

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Regards 8Themes Team.

#338767 Copied

ForjarEmpresa

Participant

November 21, 2022 at 16:01

Tony

Muchas gracias por tus recomendaciones

Eliminé el plugin XStore AMP

Se actualizó; el wordpress a la versión 6.1.1, el plugin woocommerce a la versión 7.1.0 y varios plugins recomendados por el theme y otros que usamos por sus funcionalidades adicionales.

Después de varios días de seguimiento, el sitio web logro funcionar correctamente.

#339083 Copied
Tagged: error, movil, plugin, templates, woocommerce, wordpress
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