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Error Design Megamenu Featured Products s

This topic has 7 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Arturo

Participant

March 22, 2023 at 04:00

El megamenu en la pagina tienda y categorias se ve defectuoso mientras que en pagina principal u otras se ve correctamente como se diseño.

En el primer menu Maquinas y repuestos se ve mal los productos destacados, favor su apoyo

#350783 Copied Theme version: 9.0.1 WooCommerce version: 7.1.0

6 Answers

Tony Rodriguez

Support staff

March 22, 2023 at 05:20

Hello Arturo,

Thank you for purchasing our theme and for contacting our support center.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

If the issue persists, please provide us with your site’s WP-ADMIN Login details in the private content area of this topic. The details should be provided in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please note that we recommend taking a complete backup of your site before proceeding.

We look forward to hearing from you.

Best Regards,
8Theme Team.

#350786 Copied

Arturo

Participant

March 22, 2023 at 05:31

Probe y el error persiste

Please contact administrator
for this information.

#350787 Copied

Tony Rodriguez

Support staff

March 22, 2023 at 07:48

Hello, Arturo,

I can see that you are using an outdated version of the theme and plugins. We recommend that you update the theme and the core plugin to the latest version. You can view the changelog of the theme here: https://xstore.8theme.com/update-history/ and watch the “how to update the theme” video here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

If the issue persists, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#350799 Copied

Arturo

Participant

March 22, 2023 at 17:27

Buen dia, no funciona estimados favor de verlo

#350891 Copied

Tony Rodriguez

Support staff

March 23, 2023 at 07:09

Hello Arturo,

We have conducted another check of your website and it appears to be functioning properly. Attached are two screenshots for your reference: https://postimg.cc/685XWvMD and https://postimg.cc/HcG51dTP.

We believe this issue may have been caused by a cache issue on your end. We recommend clearing the cache of your website and disabling any cache plugins. After doing so, please clear your browser’s cache and check your website again.

Best Regards,
8Theme’s Team

#350923 Copied

Rose Tyler

Support staff

March 23, 2023 at 08:50

Hello, Arturo,

Thank you for your email with screenshots.
We can see the problem now.
Please provide FTP access, so we can check the problem more deeply.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#350929 Copied
Tagged: design, error design, featured products, megamenu, woocommerce wordpress themes, wordpress
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