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ERROR: Does not display the products page

This topic has 4 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Angélica

Participant

March 13, 2023 at 17:45

After the update, when I click on the product page, it does not appear giving error 500. How can I solve this?

Please, contact administrator
for this information.

#349896 Copied Theme version: 5.0.5 WooCommerce version: 7.4.1

3 Answers

Tony Rodriguez

Support staff

March 14, 2023 at 06:12

Hello @Angélica,

Thank you for purchasing our theme and for contacting our support center.

We have checked your site and found no issue, the product page is working perfectly fine. It is likely a cache issue on your end. We suggest that you clear your browser cache and check back.

We have also recorded a video for you on your site. Please watch it in its entirety for a better reference: https://www.veed.io/view/cb4850ea-c312-464f-be7c-90ce8ed538e5?sharingWidget=true&panel=share

If you have any further questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#349923 Copied

Angélica

Participant

March 14, 2023 at 12:25

The error is not in the frontpage. It is when I go to edit the products. I click on “products” and it does not load, giving error 500.

Please contact administrator
for this information.

#349959 Copied

Rose Tyler

Support staff

March 14, 2023 at 13:09

Hello @Angélica,

We have identified a Memory Limit error (WooCommerce > Status > Logs). Please refer to the screenshot in the Private Content area and contact your hosting provider for assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#349963 Copied
Tagged: display, error, page, products, templates, woocommerce, wordpress
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