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Error elementor_headers not installed ..

This topic has 4 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Tony Rodriguez

mustafa

Participant

November 22, 2024 at 23:41

Hello,
I am trying to import the demo, but the demo is not installed properly, It showing this error “elementor_headers not installed :(”
how can resolve it?

#424796 Copied Theme version: 9.4.4

3 Answers

Tony Rodriguez

Support staff

November 23, 2024 at 05:01

Hello, @mustafa,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#424800 Copied

mustafa

Participant

November 23, 2024 at 08:55

If the user does not log in, the specified area and images do not appear. The images and area appear in the editing section.

Files is visible for topic creator and
support staff only.

#424810 Copied

Tony Rodriguez

Support staff

November 23, 2024 at 12:11

Hello, @mustafa,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#424825 Copied
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