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Error establishing database connection only while editing wp bakery plugin

This topic has 10 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

rameez

Participant

March 29, 2021 at 09:33

https://prnt.sc/10l6rwc

I am submitting second time please read carefully before replying……….I got above error while editing page through wp bakery builder (only first time ) i have shown this to my hosting provider (inmotion) support team multiple times and they have confirm its not issue of server since it only happens in this plugin please can you check this issue I have make sure its not server issue

#281591 Copied Theme version: 7.2.5 WooCommerce version: 4.2.2

9 Answers

Rose Tyler

Support staff

March 30, 2021 at 06:35

Hello,

Do you use the latest version of WPBakery? Try to re-upload the plugin, the archive you can download from this page – https://www.8theme.com/downloads/
Have you visited the support forum – http://prntscr.com/10zmdmo ?

Regards

#281708 Copied

rameez

Participant

April 4, 2021 at 19:39

HI after updating plugin its improved but I still get this some time also it take time to load content of box so i am sure now its issue of plugin can you can send this issue to plugin author so they can work on it

https://prntscr.com/1145lt9

#282556 Copied

Olga Barlow

Support staff

April 5, 2021 at 14:33

Hello,

WPBakery uses Ajax to display that content. It meant that it makes Ajax request and waiting for the response, for example https://prnt.sc/114wb6e . It depends on the server response time and optimized structure of your DataBase. We can do nothing with this. Try to increase the server response time to load it faster.

Regards

#282646 Copied

rameez

Participant

April 6, 2021 at 08:46

I think my server response is correct since my other site working fine and i am only getting this issue in wp designer only ………

#282755 Copied

Olga Barlow

Support staff

April 6, 2021 at 12:56

Hello,

You can post question in the comments area of the WPBakery plugin https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments and ask how to speed up the appearance of the popup content. But we don’t have such issue with our test installation. Popup is not very fast but it appears in a few secs.

Regards

#282800 Copied

rameez

Participant

April 7, 2021 at 08:12

I can not comment since i have not purchased this plugin can you not show them this
https://prnt.sc/10zmdmo

#282930 Copied

Rose Tyler

Support staff

April 7, 2021 at 13:45

As was mentioned by Olga, go to this page – https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments and write a comment at the bottom of the page.

Regards

#283033 Copied

rameez

Participant

April 9, 2021 at 08:06

https://prntscr.com/117ypbm

I was telling you to contact yourself but you are not able to understand any thing

#283324 Copied

Olga Barlow

Support staff

April 9, 2021 at 12:59

Hello,

I’m afraid that we are not able to fix this issue from our side. Point is that your server log displays error related to server configuration
[:error] [pid 3608926:tid 47462813312768] [client 175.107.223.143:38305] [client 175.107.223.143] ModSecurity: Warning. Matched phrase "wp-config.php" at REQUEST_FILENAME. [file "/etc/apache2/conf.d/modsec_vendor_configs/OWASP3/rules/REQUEST-930-APPLICATION-ATTACK-LFI.conf"] etc and server support should take a closer look at this issue in the first case. As I understand they just don’t want to have deal with this and check the server configuration. Server log does not have information about errors in plugin or theme files but in server config files.

If you want that WPBakery support also takes a look at this you need to buy an individual plugin license, unfortunately, and require direct support from the plugin author.

Regards

#283362 Copied
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