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Error following xstore theme and core update

This topic has 9 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

Tomok11

Participant

August 4, 2021 at 14:02

Error following xstore theme and core update

Please, contact administrator
for this information.

#297711 Copied Theme version: 8.0.3 WooCommerce version: 5.5.1

8 Answers

Tomok11

Participant

August 4, 2021 at 14:03

Screenshot link

Please contact administrator
for this information.

#297712 Copied

Olga Barlow

Support staff

August 4, 2021 at 15:03

Hello,

I see that you renamed theme folder. Did you use auto-update or manual update way?
Provide us with WP Dashboard and FTP access to your site to check and help you.

Regards

#297723 Copied

Tomok11

Participant

August 4, 2021 at 15:12

Error following theme update

Please contact administrator
for this information.

#297726 Copied

Olga Barlow

Support staff

August 4, 2021 at 15:21

Hello,

Password is incorrect https://prnt.sc/1j1io1o
Provide us also with the FTP access.

Regards

#297731 Copied

Tomok11

Participant

August 4, 2021 at 15:26

Error following update

Please contact administrator
for this information.

#297733 Copied

Olga Barlow

Support staff

August 4, 2021 at 17:21

Hello,

Renaming of the parent theme folder causes issues with auto-update. I renamed that back and updated the theme. Check your site now.

Regards

#297754 Copied

Tomok11

Participant

August 5, 2021 at 10:38

Error following xstore theme and core update

Please contact administrator
for this information.

#297825 Copied

Rose Tyler

Support staff

August 5, 2021 at 10:45

Hello,

You’re welcome!

Regards

#297828 Copied
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