This topic has 12 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler
Hello i have now website I had put the old key and now i don’t now how to remove and the second problem when i install the theme i have error Warning: Undefined array key “id” in packages/xstore-wishlist/xstore-wishlist.php on line 1136 and i don’t now how to fix!!
Hello, Costas,
Thank you for contacting us and for using XStore.
Private Content
Kind Regards,
8theme team
i don’t now why please check this new user as a subscriber i have create now:
and please help me to assign this theme to this Purchase code:
Hello, Costas,
1/ Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
2/ Have you migrated the site from another site to this one? You need to unregister the theme on old site fisrt, then you will be able to unregister on current site https://prnt.sc/p0MV6gsBFPB0 and then register both sites using the correct codes.
Best Regards,
8Theme’s Team
Please se the ftp connection
Hello, Costas,
We are pleased to inform you that the issue has been resolved within the Core plugin, and the fix will be incorporated in the forthcoming update. We kindly ask you to clear your cache and verify the changes at your earliest convenience.
Best Regards,
8Theme’s Team
Other one issues i have image of product is a gif but the gif animation is working only when hover the mouse why?
Thank you
Hello, Costas,
You’re welcome!
We kindly request that you conduct a test to evaluate the functionality of the gif when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.
The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Other one issues after i have made change in theme editor and lick button PUBLISH the changes do sent save and if i try to log out from theme editor i have message The changes you made will be lost if you navigate away from this page.
Hello, Costas,
1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
2/ Do you have this problem with the customizer when another theme is activated, for example – Storefront?
Best Regards,
8Theme’s Team
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