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Error importing Demo content – even after upgrading server

This topic has 6 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Rose Tyler

Davec

Participant

August 18, 2024 at 00:10

hello,
I am having continued issues trying to import the demo media content.
I upgraded my server to a business plan with higher specs and its still not working.
I have contacted support for my server and they assure me its not an issue on their end.

Is there a way I can manually download the media content? I cannot see any Demo content downloads anywhere?

specifically for the theme Minimal Fashion 2

Thanks.

#410568 Copied Theme version: 9.3.17

5 Answers

Rose Tyler

Support staff

August 18, 2024 at 07:27

Hello, Davec,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We will re-import demo content for you to see the reason for the problem.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#410579 Copied

Davec

Participant

August 18, 2024 at 10:40

Thanks

Please contact administrator
for this information.

#410607 Copied

Rose Tyler

Support staff

August 18, 2024 at 13:36

Hello, Davec,

We appreciate your prompt response.

We’ve disabled 3rd-party plugins and imported demo content.
You can activate plugins now one by one, but do not activate unrequired plugins (read plugin description) because every additional plugin slows down the site a bit.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#410623 Copied

Davec

Participant

August 28, 2024 at 08:58

Hey Rose, Just another small issue.

Im trying to edit the shop page which is an elementor page.

Its not loading and then ends up with an error:

“Sorry the content area was not found in your page
You must call ‘the_content’ function in the current template, in order for elementor to work on his page”

I have tried clearing cache like elementor has suggested and its still the same.

Thanks

#411940 Copied

Rose Tyler

Support staff

August 28, 2024 at 09:28

Hello, Davec,

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. You need to use the builder – https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor

Best Regards,
8Theme’s Team

#411945 Copied
Tagged: demo content importing error, fixing import errors wordpress, server upgrade issues, troubleshooting woocommerce templates, woocommerce importing problems, wordpress server upgrade failures, wordpress woocommerce templates
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