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Error in Account page - by Sam - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 5 days, 11 hours ago ago by Rose Tyler

Sam

Participant

September 22, 2024 at 21:06

Dear Team,

Kindly see below screenshot and advice the solution:

https://prnt.sc/J0gDne5g7ijq

Regards

#415443 Copied Theme version: 9.4.1

3 Answers

Tony Rodriguez

Support staff

September 23, 2024 at 07:48

Hello, @Sam,

Thank you for reaching out to us.

We apologize for any inconvenience caused, but we are currently unable to fully understand the issue from the screenshot you provided. Could you please clarify if you would like the menu items on the left side of your screenshot to mirror those on the right side?

To assist you more effectively, could you kindly provide a detailed explanation of the issue? Additionally, we request that you share the valid WP Admin Login details for your site. Please ensure that you submit these credentials via the private content area of this topic for security purposes.

We look forward to your response and are eager to resolve your concerns promptly.

Best regards,
The 8Theme Team

#415481 Copied

Sam

Participant

September 23, 2024 at 08:16

The left side of the screenshot is correct and I could adjust it and edit.

The right side is supposed to change based on the changes made to the left side or at least should I can access the right side and adjust it as well.

Anyway, sending you the login access.

I want to know how to access and edit the right side because I may need more modifications in the future.

Content is visible for topic creator and
support staff only.

#415491 Copied

Rose Tyler

Support staff

September 23, 2024 at 09:19

Hello, @Sam,

We would like to inform you that it is normal for the account menu in the off-canvas area and on the page itself to differ. If you wish to edit the mentioned menu, this can be achieved by using the old header builder.
To create a new menu with the desired links, please navigate to Appearance > Menus in your dashboard. After setting up the menu, you can select it via the Header Builder. For your reference, here is a screenshot that guides you through the process: https://prnt.sc/bS0BdQz8mVwI

Please note, the new header builder using Elementor does not currently support the option to choose a menu for the account element in the header. You are welcome to submit your feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best regards,
The 8Theme Team

#415506 Copied
Tagged: fix account page errors, improve woocommerce functionality, optimize woocommerce templates, woocommerce account page issues, woocommerce error solutions, wordpress error resolution guide, wordpress templates troubleshooting
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