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Error in displaying color variations – incorrect preview image.

This topic has 3 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Andrew Mitchell

bistypl

Participant

April 6, 2024 at 14:47

Hi, we have a problem with the color selection menu. in the product variations, we have changed, for example, for size S black, the photo of the product on a black T-shirt, and for size S white, the photo on a white T-shirt, but unfortunately the preview does not change, instead the photo that should be displayed in the preview is the second one to choose from under the main photo. What should I do to display a photo corresponding to the selections from the color/size checkboxes in the preview? Regards.

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#390370 Copied Theme version: 9.3.3

2 Answers

Rose Tyler

Support staff

April 7, 2024 at 10:02

Hello, Bistypl,

Thank you for reaching out to us with your concern regarding the color selection menu on your product variations. We understand how important it is for your customers to see the correct product preview when they make their selections.

Please be advised that until all parameters of a variable product are selected, the following image will be displayed as the main one: https://prnt.sc/EHvNwaVBB1IU > https://prnt.sc/GZliJTGLuzTR

You can edit the product and select default values here – https://prnt.sc/08qjJTQYduJk , for example https://prnt.sc/A0ynDJMTzOyX , then the main image will be replaced by an image uploaded for selected variations.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#390449 Copied

Andrew Mitchell

Support staff

April 8, 2024 at 16:23

Dear bistypl,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#390682 Copied
Tagged: color variations error, fix woocommerce display error, incorrect preview image, troubleshoot wordpress themes, wordpress woocommerce themes
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Error in displaying color variations – incorrect preview image.

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