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Error in page 5 of the webshop – critical error

This topic has 4 replies, 3 voices, and was last updated 5 months ago ago by Jack Richardson

gewoonbovenaan

Participant

November 5, 2024 at 12:17

Hi,

there is a error which occurs now and then on all the webshops with xstore/xcore. You go to page 5 and this occurs: https://gyazo.com/fa38a178d80a14e646076fafccbd50d1 it breaks the layout and an error message happens. https://gyazo.com/4993b906309c7ce095995850f757ebb8

https://www.pvcvloeren.nl/categorie/pvcvloeren/plak-pvc/page/5/

Please, contact administrator
for this information.

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3 Answers

Rose Tyler

Support staff

November 5, 2024 at 13:55

Hello,

Thank you for contacting us and for using XStore.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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gewoonbovenaan

Participant

November 5, 2024 at 15:29

Herrewith the ftp

Please contact administrator
for this information.

#422194 Copied

Jack Richardson

Support staff

November 5, 2024 at 15:48

Dear @gewoonbovenaan,

We hope this message finds you well.

After enabling debug mode, we identified that the fatal error on your site is caused by a third-party plugin named “Price by Formula Calculator for WooCommerce.” When this plugin is deactivated, the shop page displays correctly.

Additionally, we noticed some irregularities with the plugin’s information, particularly its version, which suggests that you might be using an unauthorized or pirated version of the plugin. You can view the details here: https://prnt.sc/iuauHupiTZst.

As this issue is not related to our theme, we kindly recommend reaching out to the plugin’s author to address and resolve the problem in their code. You can find more information here: https://prnt.sc/9_eLJcgYIjbX.

At this time we deactivated the plugin on your web-site, so there is no error now.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

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