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Error in quantity in the cart and free shipping

This topic has 4 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

Fernando

Participant

July 30, 2024 at 14:22

Hello
I’m having a problem with the checkout.
I have the shipping zones configured so that when I reach the minimum amount of 30 euros, there is free shipping. So far, everything is fine.
The problem is that if I add more than 7 products, it removes the free shipping and says that the shipping must be paid. I have not created any rule that should do that.
I have deactivated the plugins related to woocommerce such as free gift or gift card and it still forces paid shipping after adding more than 7 products when it should be free.

Please, contact administrator
for this information.

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#407877 Copied Theme version: 9.3.16

3 Answers

Rose Tyler

Support staff

July 30, 2024 at 15:12

Hello Fernando,

Thank you for reaching out to us.

Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance > Themes > Install and activate Storefront (default WooCommerce theme) to test this and let us know the result.

Best Regards,
8Theme’s Team

#407898 Copied

Fernando

Participant

July 30, 2024 at 18:27

Hi i deactivate everything except xstore
and i keep getting the same error.
When i add 7 or plus product, the same problem,
The free shipping disapears.
;(

#407942 Copied

Rose Tyler

Support staff

July 31, 2024 at 07:29

Hello Fernando,

If the issue you are observing is not related to the use of our theme and occurs when the Storefront theme is activated (as per our request for you to conduct this test), then we kindly advise you to direct this matter to the WooCommerce support service for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#408006 Copied
Tagged: fix woocommerce errors, free shipping woocommerce, quantity issues woocommerce, woocommerce cart issues, woocommerce errors, wordpress woocommerce templates
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