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Error in the e-commerce in the payment system in mobile

This topic has 10 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Isabel Lima

Participant

March 28, 2023 at 13:22

Hello,

In the site https://lojacorner.pt/, in the mobile version in the page https://lojacorner.pt/checkout/, after step 1 the page go to the end of the site.

How can I solve this problem.
Best regards

#351521 Copied Theme version: 9.0.4 WooCommerce version: 7.5.0

9 Answers

Rose Tyler

Support staff

March 28, 2023 at 14:53

Hello, Isabel Lima,

Thank you for contacting us and for using XStore.

Please provide a video of the problem or screenshots, please.

Do you use an additional plugin for payment? When this plugin is disabled the problem is solved?

Kind Regards,
8theme team

#351534 Copied

Isabel Lima

Participant

March 28, 2023 at 16:02

Hello,

What is your email address where I can send the video ?

Best regards

#351545 Copied

Rose Tyler

Support staff

March 28, 2023 at 16:13

Hello, Isabel Lima,

Thank you for the response.

Please upload video on a filesharing service, for example – https://wetransfer.com/ , and provide URL via the Private Content area.

Kind Regards,
8theme team

#351550 Copied

Isabel Lima

Participant

March 28, 2023 at 16:40

Hello,

The video is in private content area

Best regards

Please contact administrator
for this information.

#351554 Copied

Rose Tyler

Support staff

March 29, 2023 at 08:33

Hello, Isabel Lima,

Thank you for your response.

Please check how it works when the Advanced layout is disabled in Theme Options >> WooCommerce >> Cart/Checkout Layout.

Provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#351596 Copied

Isabel Lima

Participant

March 29, 2023 at 10:05

Hello,

In send in private content area, the user to enter in the site.

Best regards

Please contact administrator
for this information.

#351616 Copied

Rose Tyler

Support staff

March 29, 2023 at 10:22

Hello, Isabel Lima,

Thank you for the response.

https://prnt.sc/Zahv-FvPdM1V – you need to update the theme. Next time, please do not update the Core plugin before the theme update.

If this doesn’t solve the situation with scroll, please do this test https://prnt.sc/Nrl-iIbzKNi9 and let us know the result. Also, provide FTP access, then I will pass this topic to our dev team.

Kind Regards,
8theme team

#351618 Copied

Isabel Lima

Participant

March 29, 2023 at 13:26

Hello,

I update the theme version but the problem still continues.
I send in private area the ftp access.

Best regards

Please contact administrator
for this information.

#351642 Copied

Rose Tyler

Support staff

March 30, 2023 at 08:51

Hello, Isabel Lima,

At this time, we are unable to resolve this situation with scroll, unfortunately. We will add this task to our list for future updates.

Currently, we suggest switching to a different type of layout.

Kind Regards,
8theme team

#351718 Copied
Tagged: e-commerce payment system error, e-commerce solutions, error resolution, mobile payment system error, secure payments, woocommerce wordpress
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