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Error loading editor Elementor on Home Page

This topic has 7 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

goldstallion

Participant

July 3, 2020 at 12:28

Please help me to underst my error, for editont only for Home page, in the other pages I can load pe Elementor editor, but for my homepage, it is an error when I want to edit.

Please help me to understand how to solve it.

See here the error: https://drive.google.com/file/d/1ErIX1OC6ynVi6lRTlqAGFbL4s30ZQWtB/view?usp=sharing

Please, contact administrator
for this information.

#243105 Copied Theme version: 6.3.7 WooCommerce version: 4.2.2

6 Answers

Rose Tyler

Support staff

July 3, 2020 at 15:06

Hello,

Try to disable third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ .
If it does not help then provide us with temporary FTP access.

Regards

#243136 Copied

goldstallion

Participant

July 3, 2020 at 17:52

I disabled all plugins outside of that list but the error remain.

Thank you for your time!

Please contact administrator
for this information.

#243154 Copied

Rose Tyler

Support staff

July 4, 2020 at 07:30

Hello,

Our technicians will be able to take a closer look at the problem on Monday, due to the weekend.
Meanwhile, enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#243194 Copied

Rose Tyler

Support staff

July 6, 2020 at 09:08

Fixed. Please clear cache and check now.

Regards

#243371 Copied

goldstallion

Participant

July 6, 2020 at 09:45

Thank you very much!

#243378 Copied

Olga Barlow

Support staff

July 6, 2020 at 10:10

Hello,

You are welcome.

Regards

#243381 Copied
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