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Error Loading XStore Theme Options – Not Working

This topic has 4 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

James

Participant

September 2, 2022 at 21:50

Hi, I have just installed your theme Xstore and installed all plugins, but when I click on XStore/Them Options it wont load theme options, It just gives me a link to some twitter stuff.

This is the link
http://webbwix-com.stackstaging.com/wp-admin/customize.php

But it just loads a page with the following:

XStore Child Twitter Widget
Title:
Latest Tweets

Enter your twitter username:

Enter your twitter consumer key:

Enter your twitter consumer secret:

How many entries do you want to display:

Can you tell me what the problem is please? I really need to get this working.

#333113 Copied Theme version: 1.0 WooCommerce version: Version 6.8.2

3 Answers

Awais Ahmed

Participant

September 3, 2022 at 05:33

Hello, @James,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#333117 Copied

James

Participant

September 3, 2022 at 18:03

Hi, Thanks for the quick reply. You were right, I had a Codeless Framework plugin enabled. Once I deactivated it everything worked. Thanks for the help.

#333163 Copied

Rose Tyler

Support staff

September 4, 2022 at 09:03

Hello,

Thanks for letting us know.
Have a nice day!

Regards

#333179 Copied
Tagged: error, not working, options, templates, theme, woocommerce, wordpress, xstore
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