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Error message "media not installed" after importing demo

This topic has 10 replies, 6 voices, and was last updated 4 years ago ago by Olga Barlow

Wen Yen

Participant

January 17, 2020 at 15:56

Imported ‘minimalist outfits’ demo to a fresh wordpress installation. The message “Minimalist-outfits installed! But we have some errors: media not installed” message. The system requirements check shows everything is sufficient. What should I be asking my hosting provider to do?

Please, contact administrator
for this information.

#228458 Copied Theme version: 6.2.7 WooCommerce version: 3.8.1

9 Answers

Olga Barlow

Support staff

January 17, 2020 at 16:34

Hello,

Check the site. Does it look ok or some images are missing?

Regards

#228469 Copied

Wen Yen

Participant

January 17, 2020 at 16:57

I’ve only just imported the demo, including the demo content.
There are some images that are not there, when I compare it to the live demo site
motifculture.com
vs
https://xstore.8theme.com/demos/2/minimalist-outfits/

#228473 Copied

Olga Barlow

Support staff

January 17, 2020 at 17:33

Hello,

If you want to import all the images you may try to launch demo import again but instead of full import choose media only https://gyazo.com/536f65186963c6a88eea299c0dd882b1
This demo has a lot of images and probably the system reached the time limit during images import. If you face the same error after media import then provide WP Dashboard access to your site.

Regards

#228479 Copied

Wen Yen

Participant

January 21, 2020 at 04:36

thanks this is resolved, I reset the db and re-imported. Looks ok now.

#228607 Copied

John Holden

Support staff

January 21, 2020 at 06:03

Hi,

Glad to hear your issue has been resolved.

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

Your feedback is the motivation to improve our work and services.

Regards,
Hung PD

#228608 Copied

Chris Shan

Participant

October 31, 2020 at 09:42

Hi, I have the same problem but not solved even tried to just install media only.
What can I do to increase the system time limit?

#257159 Copied

Rose Tyler

Support staff

October 31, 2020 at 10:17

Hi,

Contact your hosting provider to get help with the increase, it is server side.

Regards

#257167 Copied

apotik

Participant

January 7, 2021 at 20:11

Hello WEN YEN , please the support has not answered me for 2 days, can you tell me how you solved the problem? on the side of my host everything is ok, the problem comes from the theme and the demo
thank you for your help

#267215 Copied

Olga Barlow

Support staff

January 8, 2021 at 18:18

Hello,

Answered here https://www.8theme.com/topic/error-theme-3/#post-267396

Regards

#267397 Copied
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