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Error message on checkout, stays on page

This topic has 14 replies, 5 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Sid

Participant

May 12, 2022 at 21:20

Hi, so my customer recently bought some flowers on the site. However, he received an error after submitting the payment details. He ended up paying for it 3 times because there was no ‘success page’ or ‘order successful’ page.
I’m not sure whether its the update or not… but I need to sort this issue out urgently as customers will not receive a confirmation page or email..
I tried my best to see the problem but unfortunately it does not work.
Thanks

Please, contact administrator
for this information.

#323759 Copied Theme version: 8.1.5 WooCommerce version: 6.5.0

13 Answers

Olga Barlow

Support staff

May 13, 2022 at 15:25

Hello,

Could you, please, provide us with video of the issue for a better understanding? Do you have the mentioned issue if the storefront theme is enabled?

Regards

#323822 Copied

HDTeam

Participant

May 13, 2022 at 16:29

Hi!

I think I have same issue – after click on ‘buy and pay’ in second checkout step I don’t get any success page only some error BUT the order is done – now I have many orders from same clients with same items, amount etc., because they think order was finally not made..

Pls. check..

https://prnt.sc/9IHP7c-MZHsR

Thanks

#323832 Copied

Olga Barlow

Support staff

May 13, 2022 at 16:58

Hello,

1) Create video of the issue using Recodit tool to allow us to understand all the steps that you do to reproduce the issue from our side.

2) Go to Appearance > Themes > install and temporarily activate the Storefront theme (default WooCommerce theme). Do you have the same issue when you proceed to checkout with the default theme?

Regards

#323842 Copied

HDTeam

Participant

May 13, 2022 at 17:06

Hi!

Yes, on Storefront same issue:

https://prnt.sc/flsQa0KFHwlm

I saw Your test order in our shop so You can see it – Thanks for Your help..

#323845 Copied

Rose Tyler

Support staff

May 14, 2022 at 07:26

Hello,

It means the problem is independent of theme, so contact support of plugin from which the error comes.

Regards

#323871 Copied

HDTeam

Participant

May 14, 2022 at 09:58

Hi!

Hmmm.. I switched off some plugins, but still have same problem..

https://prnt.sc/psMFZputMn7h

Opera DevTool show the source straight from WooCommerce, not from a specific plugin:

And get:

Failed to load resource: the server responded with a status of 500 ()
https://rpfabrics.pl/?wc-ajax=checkout

Can You advise some next steps what should I check?

Thanks..

#323877 Copied

Diollo Store

Participant

May 14, 2022 at 10:24

Hello, i have the same problem too, i just tried your website and i get internal server error as well as my website

i tried to deactivate some of the plugins related to woocommerce and still get the same!!!!

THIS IS A BIG PROBLEM !!!

#323882 Copied

Rose Tyler

Support staff

May 14, 2022 at 13:49

Hello, HDTeam

In this case, contact support of WooCommerce plugin. As you already checked, the issue is independent of our theme. Sorry, but we are able to help in situations that are related to the functionality of our product only.

Regards

#323897 Copied

Rose Tyler

Support staff

May 14, 2022 at 13:51

Hello, Diollo Store

Please submit a new topic, for your question and describe it in more detail. Check if you have the problem when a default theme, like Storefront, is activated.

Regards

#323898 Copied

HDTeam

Participant

May 15, 2022 at 09:45

Hi Diollo Store!

I have created a topic on wordpress.org with a question about this:

https://wordpress.org/support/topic/error-message-on-checkout-cant-go-through-to-order-summary/

Maybe a reply will be helpfull for You too..

Thanks..

#323930 Copied
Olga Barlow

Support staff

May 16, 2022 at 11:45
Hello, @HDTeam

Did you try to edit et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php file and then find
```
public function remove_wc_style() {
		__return_empty_string();
	}
```
replace by
```
public function remove_wc_style() {
		return '';
	}
```
Do you have the error with the emails after that?

Regards
#323986 Copied
HDTeam

Participant

May 16, 2022 at 16:26

Hi!

Yes, I tried this after get advise from wordpress.org forum to check another 8theme topic under:

https://www.8theme.com/topic/critical-error-when-sending-woocommerce-emails-after-theme-update/

And after test all shipping and payment methods everything is fine..

Thanks..

#324014 Copied

Olga Barlow

Support staff

May 16, 2022 at 17:28

Hello,

Glad to hear that it helped.
Sorry for this inconvenience.

Regards

#324018 Copied
Tagged: checkout, error, persuasive, themes, woocommerce, wordpress
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