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Error message when trying to update theme/plugin

This topic has 5 replies, 2 voices, and was last updated 1 years, 4 months ago ago by ianbarker24

ianbarker24

Participant

August 13, 2023 at 12:39

Hi,

When I try and update the xstore theme from 9.1.9 to 9.1.13 I get the following error message…

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Current plugin version 5.1.9

Can you help please?

Thanks
Ian

Please, contact administrator
for this information.

#364405 Copied Theme version: 9.1.9 WooCommerce version: 7.9.0

4 Answers

Rose Tyler

Support staff

August 13, 2023 at 12:56

Hello, @ianbarker24,

Thank you for contacting us and for using XStore.

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539
This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#364406 Copied

ianbarker24

Participant

August 13, 2023 at 13:34

Hi Rose,

I’ve deregistered and re-registered as you suggest but I’m still getting the same error message when I try and update the theme.

The site was originally built on a development sub-domain and changed over to this domain back in 2021. I’ve not had any problems updating before.

I’ve entered my ftp and wordpress details in the private area of my first message if you would like to take a look.

Thanks
Ian

Please contact administrator
for this information.

#364408 Copied

Rose Tyler

Support staff

August 13, 2023 at 14:12

Hello, @ianbarker24,

We updated the theme without the problem – https://prnt.sc/JdYUBKgWz-Wp

Kind Regards,
8theme team

#364409 Copied

ianbarker24

Participant

August 13, 2023 at 14:20

Thank you Rose.

Everything looks good now.

Best regards
Ian

#364410 Copied
Tagged: fix woocommerce theme update error, resolving woocommerce update issues, troubleshooting woocommerce update problems, woocommerce theme update error, woocommerce update failure, wordpress plugin update error solution, wordpress plugin update issue
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Error message when trying to update theme/plugin

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