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Error messages regarding registration - by ycs7a

This topic has 13 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

ycs7a

Participant

June 4, 2019 at 07:47

Hi,

Over the past month, I have received almost 400 error messages on my e-mail stating that a registration failed. I think this is spam and I would like it to stop.

#214917 Copied Theme version: /

12 Answers

Olga Barlow

Support staff

June 4, 2019 at 08:10

Hello,

What version of parent theme do you use? The latest version of Royal theme includes reCaptcha for the user registration. If you use the previous version we would recommend you to update theme and check if it helps. Of course, update the staging site first and only if everything is ok then update the production site.

Regards

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ycs7a

Participant

June 9, 2019 at 21:51

I am using version 4.7.1. Can you please help me update to the new Royal version? Thank you most kindly

Please contact administrator
for this information.

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Olga Barlow

Support staff

June 10, 2019 at 10:59

Hello,

I have updated theme. Now enable reCaptcha http://prntscr.com/nzvnni and clear CDN cache.

Regards

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ycs7a

Participant

June 11, 2019 at 20:01

Thank you for the update. Everything was fine until I added the ReCaptcha code! My whole website is distorted now. This is very unfortunate. What do I do?

Luckily I made a backup before hand.

Please visit my website to see for your self.

Please contact administrator
for this information.

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ycs7a

Participant

June 11, 2019 at 22:13

Please see the links in Private content. It is as if the theme reset itself

Please contact administrator
for this information.

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Olga Barlow

Support staff

June 12, 2019 at 08:50

Hello,

Before we replied you back everything was ok, only captcha keys were missing. Logo and menu were ok.
Now we don’t see any site following your link. Have you completely removed the store?
What should we check if you removed the whole site?

Regards

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ycs7a

Participant

June 12, 2019 at 20:57

Hi, thank you for your fast reply. No, I had the backup placed on the website around 10 A.M. My apologies for the miscommunication.

Could you please try to add the Captcha keys and see whether something goes wrong for you too?

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Olga Barlow

Support staff

June 13, 2019 at 14:09

Hello,

I have added the keys and saved settings and don’t see the problem with the site.
Could you, please, clear the CDN cache and also tell me did you create reCaptcha v2 or v3? Because or theme support v2 only and won’t work with the v3 keys.

Regards

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ycs7a

Participant

June 28, 2019 at 05:31

Hi,

Unfortunately I am still getting about 30-40 error messages a day (for the last month and a half). Can you please help? Thank you in advance.

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Olga Barlow

Support staff

June 28, 2019 at 12:39

Hello,

Provide us screenshot of the message you get.

Regards

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ycs7a

Participant

June 29, 2019 at 21:30

Please see the image in Private Content

Please contact administrator
for this information.

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Olga Barlow

Support staff

July 1, 2019 at 10:50

Hello,

Try to install and change the default WP login page using WPS Hide Login plugin. I suppose that problem could be related to default WP registration, not with the custom one. Changes of the default login page helped for a few users to prevent spam registrations. Let me know if it helps to you.

Regards

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