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Error more toggle element of the mobile panel

This topic has 4 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

geYdes

Participant

September 6, 2021 at 10:57

Hi,

It is not possible to close the popup once opened for the “More toggle” element of the “Mobile Panel”.

Along with this, in Opera the bar is not hidden when scrolling completely.

Thanks.

Regards.

Please, contact administrator
for this information.

#301423 Copied Theme version: 8.0.5 WooCommerce version: 5.6.0

3 Answers

Rose Tyler

Support staff

September 6, 2021 at 14:19

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

#301440 Copied

geYdes

Participant

September 7, 2021 at 22:57

Hi,

We have done what you tell us (all third-party plugins were disabled and the cache cleaned) but this does not solve the problem.

Thanks.

Regards.

#301586 Copied

Rose Tyler

Support staff

September 8, 2021 at 07:01

Hello,

Update the theme and Core plugin to latest versions – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
then provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#301601 Copied
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