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Error Occured Using XStore and Elementor Together

This topic has 11 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Rose Tyler

doganturan1

Participant

June 5, 2024 at 15:53

I bought XStore theme from envatomarket and i installed my theme properly. I tried to customize my theme with elementor but the page does not response. I also increase the PHP memory limit but nothing changed. I can’t use elementor when both plugins elementor and Xstore were active.

#398291 Copied Theme version: 9.3.11

10 Answers

Rose Tyler

Support staff

June 5, 2024 at 15:55

Hello, Doganturan1,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#398293 Copied

doganturan1

Participant

June 5, 2024 at 16:08

Admin access

Please contact administrator
for this information.

#398299 Copied

Rose Tyler

Support staff

June 5, 2024 at 16:21

Hello, Doganturan1,

Please downgrade PHP version to 8.1 and fix the memory error https://prnt.sc/33pylXhIB_Ll (your hosting provider can do this for you).
Read more – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best Regards,
8Theme’s Team

#398306 Copied

doganturan1

Participant

June 5, 2024 at 16:24

Why do I have to downgrade the version?

#398310 Copied

doganturan1

Participant

June 5, 2024 at 16:38

I did what you suggest but it does not work.

Files is visible for topic creator and
support staff only.

#398311 Copied

Rose Tyler

Support staff

June 5, 2024 at 17:27

Hello, Doganturan1,

We hope this message finds you well. We would like to inform you that we have activated an alternative theme on your site (Storefront – the default WooCommerce theme), and unfortunately, the issue persists. This indicates that the problem is not related to the theme itself but may stem from another source.

Best Regards,
8Theme’s Team

#398314 Copied

doganturan1

Participant

June 5, 2024 at 17:38

So what shoul i do, can you refund my product ? (Also when i deactive xstore plugin, elementor worked)

#398318 Copied

Rose Tyler

Support staff

June 5, 2024 at 17:40

Hello, Doganturan1,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#398319 Copied

doganturan1

Participant

June 5, 2024 at 17:48

I deleted all theme and files. You can check it and please inform me about refund process.

#398321 Copied

Rose Tyler

Support staff

June 5, 2024 at 17:51

Hello, Doganturan1,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#398322 Copied
Tagged: best selling woocommerce themes, elementor compatibility error, fixing woocommerce theme errors, troubleshooting xstore and elementor, xstore elementor integration issue, xstore woocommerce theme
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The issue related to '‘Error Occured Using XStore and Elementor Together’' has been successfully resolved, and the topic is now closed for further responses

Error Occured Using XStore and Elementor Together

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