Return to previous page

Error on sale cart products pop up xtheme

This topic has 7 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Luis Salazar Matinella

Luis Salazar Matinella

Participant

July 26, 2022 at 01:26

Hi, team
After the update recently, found an error in the cart pop up. This error only appears when ADD TO CART is pressed from the product page.

The error does not appear in previews or when added from outside the simple product.

The error only appears from inside the simple product ADD TO CART button

I try form real mobile device, and several explorers and is the same error on all

regards

https://ibb.co/SwHZS7n
https://ibb.co/BZ6fJMD
https://ibb.co/DpvzT2m

Please, contact administrator
for this information.

#330462 Copied Theme version: .8.2.4 WooCommerce version: last

6 Answers

Rose Tyler

Support staff

July 27, 2022 at 08:16

Hello,

We can’t open your site – https://prnt.sc/cwa0Y8cZx__s Please check.
Is there a restriction by ip or something else?

Regards

#330528 Copied

Luis Salazar Matinella

Participant

July 28, 2022 at 01:27

Ok I was deactivated the jetpack plugin for now, this maybe his blocking your country

#330591 Copied

Awais Ahmed

Participant

July 28, 2022 at 05:55

Hello, @Luis Salazar Matinella,

I have checked your site on my desktop and android mobile, There is no issue on the product page >> ADD TO CART button and pop up working perfectly fine, watch videos for better reference.

On Desktop : https://www.veed.io/view/7f35831f-87fe-4ef5-8450-79317dc22e79?sharingWidget=true

On Mobile : https://www.veed.io/view/9c14b2dc-c382-4507-8260-f2679726e790?sharingWidget=true

So it must be the cache issue at your end nothing else, Please check back your site after clearing the browser cache or try to check your site on a fresh new browser, I am sure you will not face this issue anymore.

Regards 8Themes Team.

#330594 Copied

Luis Salazar Matinella

Participant

July 28, 2022 at 19:31

This image is taken from your video

This is working perfectly fine?
https://ibb.co/y6hwR9Y

regards

#330644 Copied

Awais Ahmed

Participant

July 29, 2022 at 07:31

Hello, @Luis Salazar Matinella,

Actually, The issue is caused by the quantity input box because there was no such space to show the quantity input box and the prices so I disable the quantity input box from the theme options >> . Header Builder >> cart from there I disable the quantity input box see image: https://postimg.cc/87v7jKDd and now the price appears just fine to see image:https://postimg.cc/xcJC4xkr please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#330656 Copied

Luis Salazar Matinella

Participant

July 30, 2022 at 06:10

Great support

#330708 Copied
Tagged: error, pop up, products, sale cart, templates, woocommerce, wordpress, xtheme
Viewing 7 results - 1 through 7 (of 7 total)