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Error on Single Product page : There has been a critical error on this website.

This topic has 6 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

rohitdaid

Participant

April 4, 2024 at 11:59

error on single product page : There has been a critical error on this website. with X store theme when i switch the theme it worked fine.

Please, contact administrator
for this information.

#390035 Copied Theme version: 9.3.3

5 Answers

Rose Tyler

Support staff

April 4, 2024 at 12:02

Hello, Rohitdaid,

Thank you for reaching out to us.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#390038 Copied

rohitdaid

Participant

April 4, 2024 at 12:16

i restore the last day back now it’s working fine

#390042 Copied

Rose Tyler

Support staff

April 4, 2024 at 12:59

Hello, Rohitdaid,

Thank you for your response. The fix will be included in the next theme update.

Best Regards,
8Theme’s Team

#390062 Copied

vijay singh

Participant

May 31, 2024 at 19:21

I CHECKED FRONT PAGE AND ADMIN PAGE WORKING BUT PRODUCT PAGE HAVING SAME ISSUE.. KINDLY CHECK ON DIVYAYOGASTORE.COM
“There has been a critical error on this website.”

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#397572 Copied

Rose Tyler

Support staff

June 1, 2024 at 07:28

Hello, vijay singh,

Thank you for getting in touch with us.

Please downgrade PHP version to 8.1 and make sure Brands are activated via Theme Options.

Best Regards,
8Theme’s Team

#397605 Copied
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