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Error : There has been a critical error on this website.

This topic has 3 replies, 3 voices, and was last updated 3 weeks ago ago by Andrew Mitchell

Homeey

Participant

July 21, 2024 at 17:25

Hi,
I have created home page twice and after a few hours it does not properly load and show the following message

There has been a critical error on this website.
Learn more about troubleshooting WordPress.

Files is visible for topic creator and
support staff only.

#406190 Copied Theme version: 9.3.15

2 Answers

Rose Tyler

Support staff

July 21, 2024 at 19:10

Hello,

Thank you for contacting us and for using XStore.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.
Also, provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#406199 Copied

Andrew Mitchell

Support staff

November 2, 2024 at 06:34

Dear Homeey,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#421371 Copied
Tagged: critical error wordpress woocommerce, critical woocommerce website error, website error in woocommerce themes, woocommerce critical website error, woocommerce themes critical error, wordpress themes website error, wordpress woocommerce themes error
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Error : There has been a critical error on this website.

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