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Error: Undefined error ( instragram) again

This topic has 8 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

Carmen

Participant

August 18, 2022 at 11:08

HI

I’m having this error again ” Error: Undefined error”

Do i have to reconnect again?

#332028 Copied Theme version: 8.2.4

7 Answers

Rose Tyler

Support staff

August 18, 2022 at 20:02

Hello,

Yes, please – https://www.8theme.com/topic/instagram-element-feed-error-undefined-error-again/

Regards

#332067 Copied

Carmen

Participant

September 6, 2022 at 19:38

Why loses the connection, I always have to remove the existing Instagram key and add that again?

#333409 Copied

Rose Tyler

Support staff

September 7, 2022 at 13:13

Hello,

Provide URL, temporary wp-admin and FTP access, so we can take a closer look.

Regards

#333486 Copied

Carmen

Participant

September 22, 2022 at 18:49

Hi

check

Please contact administrator
for this information.

#334804 Copied

Carmen

Participant

September 22, 2022 at 18:56

Hi check

Please contact administrator
for this information.

#334806 Copied

Rose Tyler

Support staff

September 23, 2022 at 09:36

Hello,

I’ve passed your questions to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.

Regards

#334869 Copied

Rose Tyler

Support staff

September 24, 2022 at 07:07

Hello,

Here is the reply from our dev team:
It’s not up to us, Facebook itself disables the keys every 60 days – https://developers.facebook.com/docs/facebook-login/guides/access-tokens/get-long-lived https://prnt.sc/s4X1Q7LJTCiO
also keys become invalid when changing facebook/instagram password
and also if you log out on all devices

Regards

#334949 Copied
Tagged: error, instagram, themes, undefined, woocommerce, wordpress
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