“Error: Unexpected token ‘<', " “… is not valid JSON” in theme builder

Hello, Thevedansia,

Thank you for getting in touch with us.

https://prnt.sc/ejT0jp4FOft8 – please provide the correct FTP access.

https://prnt.sc/ZQ8FgEp9SaLU – We recommend that you contact your hosting provider for further assistance. They are best equipped to help you resolve any issues you may be experiencing.

For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
– https://kinsta.com/knowledgebase/curl-error-28/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

Please try to add the next code in the functions.php file of the child theme:

function increase_http_request_timeout( $r, $url ) {
    $r['timeout'] = 500; // Increase timeout to 500 seconds
    return $r;
}
add_filter( 'http_request_args', 'increase_http_request_timeout', 10, 2 );

and let us know the result.

Could you kindly confirm whether your server employs any white or blacklists? Additionally, we would appreciate it if you could verify whether the following IP addresses are blocked on your server:
– 176.9.106.102
– 136.243.62.54
Thank you for your attention to this matter.

Kind Regards,
8theme team

Hello,

Could you kindly confirm whether your server employs any white or blacklists? For this contact your hosting provider.
Additionally, we would appreciate it if you could verify whether the following IP addresses are blocked on your server:
– 176.9.106.102
– 136.243.62.54
Thank you for your attention to this matter.

Kind Regards,
8theme team

Dear @thevedansia,

We hope this message finds you well.

Upon reviewing the error you reported, we have determined that it originates from the default files of the Elementor plugin (https://prnt.sc/Po9_23Jk6TIN), which falls outside the scope of our support services as we primarily provide assistance for our proprietary projects.

In an effort to resolve the issue, we replaced the problematic Icon Box widget from Elementor with one of our XStore widgets. You can view the changes here: https://prnt.sc/12DEDe_DyeRg. This modification successfully eliminated the errors on the frontend. However, it did not rectify the issue within the Builders panel.

We noticed there is a switcher to a table layout, visible here: https://prnt.sc/TQNeBr7eIjda, but we were unable to identify the underlying cause of the error that affects the Builders panel. To facilitate your workflow, we have activated this feature for you, enabling you to edit any of your builders. You can access this functionality here: https://prnt.sc/1UDlR-3f9pas.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team

Hello, thevedansia,

We hope this message finds you well. We would like to inform you that the issue you experienced, caused by the distance between servers resulting in request times exceeding 10 seconds, has been successfully resolved.

However, please be aware that this problem may recur in the future due to the inherent nature of the server setup.

Thank you for your understanding and cooperation.

Best Regards,

8Theme’s Team

Hello, thevedansia,

Unfortunately, we are unable to take any further action on our end. As more data is transmitted, the response time correspondingly increases. We recommend that you contact your server provider, as they may be able to assist you with this issue.

Please be assured that there are no blocks (neither whitelist nor blacklist) on our server, and it is accessible from all locations.

For your reference, please visit the following link:

https://www.host-tracker.com/en/ic/2/a67fdd02-7a75-4ffb-ad01-8bb6a4aa633b?u=https%253A%252F%252F8theme.com%252Fimport%252Fupdate-history%252Fxstore%252F%255D(https%253A%252F%252Fwww.host-tracker.com%252Fen%252Fic%252F2%252Fa67fdd02-7a75-4ffb-ad01-8bb6a4aa633b%253Fu%253Dhttps%253A%252F%252F8theme.com%252Fimport%252Fupdate-history%252Fxstore%252F

Best Regards,
The 8Theme Team