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Error when order confimed - by yssas - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

  • Avatar: yssas
    yssas
    Participant
    February 1, 2018 at 14:34

    when they place there order, it processes and then there seems to be no confirmation page that there order has being received. it comes up with error on the page

    #183597 Copied Theme version: x store
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 1, 2018 at 14:44

    Hello,

    1) Go to Appearance > Themes > install and activate Storefront theme for a few mins.
    2) Check if you have the problem with thank you page when the default theme is enabled.
    3) Let me know about results.

    Regards

    #183603 Copied
    Avatar: yssas
    yssas
    Participant
    February 21, 2018 at 03:25

    ok and how will this resolve my issue

    #185735 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 21, 2018 at 11:18

    Hello,

    It won’t solve the issue but we will know if the problem is related to our theme files or to WooCommerce plugin. We should find out what causes the issue.
    If problem appears with our theme only and related to theme files we’ll be able to fix it. But if it does not work even with official WC theme then you need to contact WC plugin support, we won’t be able to fix this issue.

    Regards

    #185785 Copied
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