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Error When Out Of Stock Item In the Cart.

This topic has 9 replies, 3 voices, and was last updated 1 years, 3 months ago ago by amjedgzworld

amjedgzworld

Participant

September 28, 2023 at 13:08

I have an issue, when customer adding a products to the cart and leave it for a time. when he is back to check out and the quantity changed or out of stock it don’t show you what items out of stock it just show this error.. so the user don’t know which product to edit or delete from the cart. he should remove all items in the cart.

1. User trying to check out this item, Quantity is 2 but the real quantity is 1 in the backoffice :

And here is the error

#368795 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

8 Answers

Tony Rodriguez

Support staff

September 28, 2023 at 13:35

Hello, @amjedgzworld,

1) Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2) We kindly request you to conduct a check by activating the default WordPress Theme, such as Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If the problem persists even with the default WordPress Theme, it would suggest that our theme is not the cause of the issues. In such a scenario, we recommend reaching out to WooCommerce support for further assistance: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team.

#368799 Copied

amjedgzworld

Participant

September 28, 2023 at 15:20

Here what i get after enabling another theme,

This is exactly what i wanted to show !
But its not work on the Xstore theme it just show a general error without showing what items affected

#368819 Copied

Rose Tyler

Support staff

September 28, 2023 at 16:01

Hello, Amjedgzworld,

We appreciate your prompt response.

Please provide URL of the product and temporary wp-admin + FTP access, so we can check the situation more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#368823 Copied

amjedgzworld

Participant

September 28, 2023 at 16:05

Please check below :

Please contact administrator
for this information.

#368824 Copied

amjedgzworld

Participant

September 28, 2023 at 16:37

Update **

In someway i proceed directly to the billing and the message show up, but the issue still occurs in the previous step (Shopping Cart)

#368827 Copied
Rose Tyler

Support staff

September 29, 2023 at 14:41
Hello, Amjedgzworld,

We can’t connect:
```
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team
#368899 Copied
amjedgzworld

Participant

September 29, 2023 at 15:47

Can you browse the files using any filesmanager plugin ?

#368909 Copied

amjedgzworld

Participant

September 30, 2023 at 15:08

UPDATE**

The issue was from a css custom code and i had removed it.
Thank you very much.

#368969 Copied
Tagged: fix cart item stock issue, out of stock cart problem, resolve woocommerce stock issues, stock management woocommerce error, troubleshoot out of stock woocommerce, woocommerce out of stock error, wordpress woocommerce stock error
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