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Error when scrolling up with smart sticky header

This topic has 4 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

Thomas

Participant

November 9, 2022 at 15:53

A shaking of the smart sticky header when scrolling up from the footer

Please, contact administrator
for this information.

#338223 Copied Theme version: v.8.3.6

3 Answers

Tony Rodriguez

Support staff

November 10, 2022 at 07:18

Hello, @Thomas,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area of this topic and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338247 Copied

Thomas

Participant

November 10, 2022 at 16:22

This is the staging environment for toylii.com so you can test and fix the problem here first and then I can apply it after

Please contact administrator
for this information.

#338297 Copied

Rose Tyler

Support staff

November 11, 2022 at 03:30

Hello, @Thomas,

Thanks for the reply.
Have you tried to disable 3rd party plugins?
We’ve disabled CartFlows plugin and the sticky header works fine now. Please clear the cache and check.

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You can try to contact support of CartFlows plugins or change the sticky header type or disable the sticky header.

Regards

#338335 Copied
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Error when scrolling up with smart sticky header

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