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Error when try to edit page with elementor

This topic has 7 replies, 2 voices, and was last updated 3 hours, 47 minutes ago ago by AndreG

AndreG

Participant

January 14, 2025 at 12:25

Hey,

When i go to elementor editor, to edit the content of my website, the elementor loads and the JS and CSS files give me error of acess and blocks me out.

The JS file was denied in the preview of elementor.

Thanks in advance,

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#430535 Copied Theme version: 9.4.6

6 Answers

Rose Tyler

Support staff

January 14, 2025 at 13:03

Hello, AndreG,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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AndreG

Participant

January 14, 2025 at 13:26

hey,

check the private content.

thanks,

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Rose Tyler

Support staff

January 14, 2025 at 13:48

Hello, AndreG,

We appreciate your prompt response.

Please downgrade the PHP version from 8.4.1 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
8Theme’s Team

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AndreG

Participant

January 14, 2025 at 14:43

hey,

i don´t think the problem is the PHP version…

thanks

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Rose Tyler

Support staff

January 14, 2025 at 15:03

Hello, AndreG,

Could you please provide us with the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you need assistance in setting up these credentials, your hosting provider should be able to guide you through the process.

Best regards,
8Theme’s Team

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AndreG

Participant

January 14, 2025 at 15:16

hey,

thanks,

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