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Error when updating again like last time

This topic has 6 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

shivas-irons

Participant

December 10, 2023 at 21:14

When updating the xstore theme I’m getting the same error as previous update attempts in November. I follow the standard update process as always as many times in the past. Yet the same error appears.

This package could not be installed: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to Find End of Central Dir record signature

I update theme first and that’s what appears. Both theme and core require updating.

Please, contact administrator
for this information.

#376227 Copied Theme version: 9.2.4 WooCommerce version: 8.4.1

5 Answers

Tony Rodriguez

Support staff

December 11, 2023 at 06:25

Hello, @shivas-irons,

Thank you for contacting us and for using XStore.

We kindly request that you take a moment to review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

It is our sincere hope that this guidance will assist you in resolving your issue.

Warm regards,
The 8Theme Team

#376242 Copied

shivas-irons

Participant

December 11, 2023 at 07:43

I followed the steps yet when pressing Register I get a message saying the license has been used on another domain. This is not accurate.

The domain it claims it is registered to: frequencydomain.org – this is the domain associated with the Cpanel (it’s merely a placeholder domain name for the cpanel) – surreynaturalfoods.com is the domain within this cpanel. This is how Namecheap works (my server is hosted on namecheap) when a new domain is added to an existing cpanel account it’s an add on domain.

There are no other domains on this cpanel account, only surreynaturalfoods.com

How do I proceed? This xstore license has been in use for years since it was first bought and nothing else has changed. Same cpenal and same domain.

#376250 Copied

Rose Tyler

Support staff

December 11, 2023 at 11:05

Hello,

Thank you for getting in touch with us.

We’ve activated the theme on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

#376294 Copied

shivas-irons

Participant

December 11, 2023 at 18:42

Thank you. Will I require this process each time I update the theme and core? This was never needed previous to approx November this yr.

If I do try and unregister and then register months from now and my customer support has expired will I be able to do basic updates without this assistance?

I’ll appreciate some direction on how to resolve this license issue I experienced from happening again.

Thx

#376339 Copied

Rose Tyler

Support staff

December 12, 2023 at 07:38

Hello, Shivas-irons,

We are grateful for your swift reply.

Please be assured that the issue you encountered should now be resolved. Should you experience any recurrence, we kindly ask that you notify us through the contact form available at https://themeforest.net/user/8theme. Rest assured, we are committed to assisting you regardless of your support period status.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

#376369 Copied
Tagged: best selling woocommerce troubleshooting, best woocommerce update error solutions, fixing woocommerce update errors, resolve woocommerce update issues, trouble with woocommerce theme updates, woocommerce themes update error, woocommerce themes update problems
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