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Error when updating theme - by svenizim - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

svenizim

Participant

August 15, 2017 at 08:25

Good Morning,
I have been trying to update theme and keep on getting the following error.

“An error occurred while updating legenda: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

Please, can you assist?

Regards
Cristina

#170060 Copied Theme version: v 0.0.1.1494237212 WooCommerce version: Version 3.1.1

6 Answers

Rose Tyler

Support staff

August 15, 2017 at 09:06

Hello,

Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M;

Also, read this topic https://www.8theme.com/topic/in-envato-there-is-version-3-4/ and try to update update theme manually.
https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade)
https://youtu.be/KdWESIIPU1k
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You may need to enter your purchase code to activate our new theme version and skip Setup Wizard.

Regards

#170068 Copied

svenizim

Participant

August 15, 2017 at 09:10

Thank you will try this.
Regards
Cristina

#170069 Copied

Rose Tyler

Support staff

August 15, 2017 at 09:28

You’re welcome!
Feel free to ask if you need any help.

Regards

#170074 Copied

DjordjeB

Participant

October 6, 2017 at 22:34

I have the same problem, but where i can find new theme file?

#174454 Copied

DjordjeB

Participant

October 8, 2017 at 23:35

anyone here provide support or not?

#174483 Copied

Rose Tyler

Support staff

October 9, 2017 at 08:37

Hello, @DjordjeB,

You may log in to ThemeForest panel with your Envato account credentials and download new theme version for free.

Regards

#174504 Copied
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