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Error while ajax request on contact form

This topic has 12 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

dave8

Participant

June 1, 2016 at 13:57

Hi,
am getting this message when trying to submit form – how do I fix it please?

#127927 Copied

11 Answers

Eva Kemp

Support staff

June 1, 2016 at 14:04

Hello,

I’ve checked your contact form and email has been sent successfully:
http://storage6.static.itmages.com/i/16/0601/h_1464786261_2535632_06935248e0.jpeg

Regards,
Eva Kemp.

#127934 Copied

dave8

Participant

June 1, 2016 at 14:15

Hi,
doesn’t work for me, tried it in firefox and explorer and it doesn’t send, get the ajax error message on both.

Still doing it now.

#127941 Copied

Eva Kemp

Support staff

June 1, 2016 at 14:19

Hello,

Could you please show a screenshot of the issue?
Also provide WP admin and FTP credentials in Private Content.

Regards,
Eva Kemp.

#127944 Copied

dave8

Participant

June 1, 2016 at 14:41

Don’t know how to attach an image, the image isn’t online so I can’t link to it but it’s a big red box with a cross in it and the wording above.

Other details in provate content

Please, contact administrator
for this information.

#127968 Copied

Eva Kemp

Support staff

June 1, 2016 at 16:43

Hello,

Unfortunately we can’t replicate the issue.
I tried to send message again via contact form and it was sent successfully.
Please upload your screenshot to any web storage (for example dropbox) and give us a link.

Does the issue persist in Chrome browser too?

Regards,
Eva Kemp.

#128007 Copied

dave8

Participant

June 2, 2016 at 14:10

Hi,
well I’m not getting the error message now, but the emails are not arriving – it says they are sent but they never arrive.

?????

#128230 Copied

dave8

Participant

June 2, 2016 at 14:28

Right now I’m back to the “error ajax request” again – looks like there’s an intermittent problem with your forms.

And they don’t send the email when they say they have either.

#128234 Copied

Jack Richardson

Support staff

June 2, 2016 at 17:09

Hello,

Please try the solution described in this topic:
https://www.8theme.com/topic/contact-form-7-unable-to-send-mail-from-sidebar/#post-64930

Best regards,
Jack Richardson.

#128247 Copied

dave8

Participant

June 14, 2016 at 16:43

Right, I already have the smtp mail plugin and the error still persists and is intermittent.

This has just cost my customer an order and they want me to recompense them, so how about you get your fingers out and fix what is an obvious and pretty critical error.

The entire point of a website is to initiate contact with clients, if they can’t submit a form then were up the creek, so please, no more “post a screenshot” nonsense, just fix it.

Otherwise how about you cough up the £600 to cover them for the lost order.

#129594 Copied

dave8

Participant

June 14, 2016 at 16:46

http://s32.postimg.org/hj3mpemlh/fault.png

there is a screenshot, not that it’s going to help fix it.

#129596 Copied

Eva Kemp

Support staff

June 14, 2016 at 19:50

Hello,

Again I tested the contact form email was successfully sent and delivered to my email address:
http://storage9.static.itmages.com/i/16/0614/h_1465930111_6375721_02e205a9bc.jpeg
http://storage2.static.itmages.com/i/16/0614/h_1465930151_7657363_f101bae44a.jpeg

Try to change email address to another one (for example to gmail address) in Theme Options > Contact Form > Your email for contact form. Let us know the result with gmail account.

Regards,
Eva Kemp.

#129635 Copied
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