Return to previous page

Error while connecting main menu to the product category-reg

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

Arif Khan

Participant

August 18, 2024 at 18:14

Hi,
My website under developing stage. It creates an error while connecting product catagories to the main menu. There are two types of error in all diplay menus.
01. Error 404
02. shows different categories and page (product archive page) unable to load.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#410642 Copied Theme version: 9.3.17

1 Answer

Tony Rodriguez

Support staff

August 19, 2024 at 08:06

Hello, @Arif Khan,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#410684 Copied
Tagged: fix woocommerce errors, improve woocommerce navigation, menu connection issues, product category connection error, woocommerce troubleshooting, wordpress ecommerce solutions, wordpress woocommerce themes
Viewing 2 results - 1 through 2 (of 2 total)