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Error while importing demos - by Marcin - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

Marcin

Participant

December 4, 2020 at 15:53

Hey, what am I doing while downloading the demo

#262678 Copied Theme version: 7.2

3 Answers

Rose Tyler

Support staff

December 4, 2020 at 16:21

Hello,

Thanks for using our theme and for contacting us.
Have you installed the latest versions of the theme and Core plugin https://prnt.sc/vvuhfm ?
Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Provide us with a screenshot of the error that you get. What demo version and on which page builder (WPBakery or Elementor) have you tried to install?
Use the Lightshot screenshot tool to share screenshots.

Regards

#262687 Copied

Marcin

Participant

December 4, 2020 at 17:01

such an error when trying to include xstore core

Fatal error: Uncaught Error: Class ‘Customizer’ not found in /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/core/controller.php:55 Stack trace: #0 /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/inc/router.php(165): ETC\Core\Controller::get_instance(‘Customizer’, ”, ”) #1 /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/inc/router.php(108): ETC\Inc\Router->dispatch(Array, ‘any’) #2 /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/inc/router.php(93): ETC\Inc\Router->_register_routes() #3 /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/inc/core.php(102): ETC\Inc\Router->__construct() #4 /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/et-core-plugin.php(185): ETC\Inc\Core->__construct() #5 /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/et-core-plugin.php(119): ETC_Initial->run_etc() #6 /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/et-core-plugin.php(105): ETC_Initial->__construct() #7 /home/admi in /home/adminmedest/public_html/wp-content/plugins/et-core-plugin/core/controller.php on line 55

#262700 Copied

Olga Barlow

Support staff

December 5, 2020 at 00:49

Hello,

What version of XStore Core plugin do you have?
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check? What demo do you want to install?

Regards

#262736 Copied
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