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Error with ajax - by lucus - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

lucus

Participant

October 21, 2014 at 23:05

Hi, why when i click on Buy button appears the screen “Error: error with ajax” ? Thanks a lot.

#20910 Copied

13 Answers

Eva Kemp

Support staff

October 22, 2014 at 00:08

Hello,

Please try to disable Ajax Filter in Theme Options > Shop.

Thank you.
Regards,
Eva Kemp.

#20918 Copied

lucus

Participant

October 22, 2014 at 10:08

I’ve tried to disable the filter, but it appears the same(only on page product, not in homepage).

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lucus

Participant

October 22, 2014 at 11:05

In Appearance > Theme Legeda > Theme details the version is 1.9.1. It’s the latest version? Are the updates of the files theme automatic?

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Eva Kemp

Support staff

October 22, 2014 at 13:04

Hello,

Please update the theme to the latest version – 2.4.1, as some bugs were fixed in there.
Now Visual Composer is no longer built-in, but is implemented in the theme as a separate plugin, which is suggested to be installed immediately after the theme installation. The plugin archive is included in the theme archive and to start working with it you just need to click “Install plugin” button.

Also delete wpbakery folder from wp-content/themes/legenda before update.

Don’t forget to create a backup of all your files and databases before upgrading, and read instructions carefully on how to update your template properly: https://www.8theme.com/demo/docs/legenda/index.html#!/installation

Thank you.
Regards,
Eva Kemp.

#20989 Copied

lucus

Participant

October 22, 2014 at 17:55

I have updated correctly as described but the window appears the same. 🙁

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Eva Kemp

Support staff

October 22, 2014 at 18:40

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.
Do you have back up of the files and database created?

Thank you.
Regards,
Eva Kemp.

#21098 Copied

lucus

Participant

October 22, 2014 at 19:09

Ok. Yes i’ve automatic files and database backup(daily).

Please, contact administrator
for this information.

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Eva Kemp

Support staff

October 22, 2014 at 20:43

Hello,

Please provide us with wp-admin panel access as well and FTP host.

Thank you.
Regards,
Eva Kemp.

#21153 Copied

lucus

Participant

October 22, 2014 at 22:32

Ok.

Please, contact administrator
for this information.

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lucus

Participant

October 22, 2014 at 22:40

Home page in private content:

Please, contact administrator
for this information.

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Eva Kemp

Support staff

October 23, 2014 at 11:53

Hello,

I’ve added products to cart successfully.
Please clear your browser cache or check it with some other browser.

Thank you.
Regards,
Eva Kemp.

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lucus

Participant

October 23, 2014 at 12:17

The problem is disappeared after turning off easy maintenance mode. Thanks a lot.

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Eva Kemp

Support staff

October 23, 2014 at 13:08

Hello,

You’re welcome.

Regards,
Eva Kemp.

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