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Error with banner link and button link..

This topic has 11 replies, 2 voices, and was last updated 2 years ago ago by Belal

Belal

Participant

January 9, 2023 at 14:55

i have issue with banner link and button link
i put a link and it word for while but after few hours it’s not working
i did it 2 times and still not working i need to rest the page againt and make it again new banner to work for while and then not working after few hours!
how can i fix this please?

#343365 Copied Theme version: 8 WooCommerce version: new 1

10 Answers

Rose Tyler

Support staff

January 9, 2023 at 15:30

Hello,

Please provide temporary wp-admin access.
Describe the problem in more detail with detailed screenshots for a better understanding.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here or use file sharing service – https://wetransfer.com/

Regards

#343369 Copied

Belal

Participant

January 9, 2023 at 15:41

Please contact administrator
for this information.

#343372 Copied

Rose Tyler

Support staff

January 9, 2023 at 16:24

Screenshot from which page have you sent? I do not see mentioned banners on your Home page. Please provide correct URL.
We do not have such problem on our test site, try to temporarily disable cache plugin and check if it helps.
If the problem won’t be solved, provide temporary wp-admin access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#343381 Copied

Belal

Participant

January 9, 2023 at 16:31

check now

Please contact administrator
for this information.

#343383 Copied

Rose Tyler

Support staff

January 10, 2023 at 09:35

Do you mean this page https://r****e.net/accessories/ ? As I can see, links on banners work fine.
Do you mean links will disappear from settings after a while, or they still be there but not work on the frontend?

Regards

#343445 Copied

Belal

Participant

January 10, 2023 at 14:43

no i mean this page https://rodsee.net/power/
https://rodsee.net/cover/
yes they still be there but not work you can check it
check power page and cover page & car page &sounds page all with same issue

#343490 Copied

Rose Tyler

Support staff

January 10, 2023 at 15:09

Thanks for the reply.
You need to disable this option – https://prnt.sc/VOj0Cz1-JJ6q

Regards

#343495 Copied

Belal

Participant

January 10, 2023 at 15:49

it’s not working with links?

#343512 Copied

Rose Tyler

Support staff

January 10, 2023 at 15:50

Yes, this option should be disabled for banners in case you add links.

Regards

#343514 Copied

Belal

Participant

January 10, 2023 at 15:51

ah thanks i will try it

#343516 Copied
Tagged: banner, button, error, link, themes, woocommerce, wordpress
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