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Error with cart icon - by Natasa - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 8 months ago ago by Andrew Mitchell

Natasa

Participant

March 25, 2024 at 12:27

Hi,
I have probelm with cart icon on mobile devices. Sometimes while I have added products to the cart, my cart appears empty.
How can I solved this?
Thank you

#388496 Copied Theme version:

5 Answers

Tony Rodriguez

Support staff

March 25, 2024 at 12:59

Hello, @Natasa,

Thank you for contacting us and for using XStore.

We have conducted a thorough review of your website using a personal mobile device and are pleased to report that we did not encounter any issues during our assessment. To assist us in addressing your concerns more effectively, could you kindly specify the make and model of the mobile device on which you are experiencing difficulties?

Furthermore, for a more comprehensive understanding of the problem, we would greatly appreciate it if you could capture a video recording that demonstrates the issue in question. Once recorded, please upload the video file to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Additionally, please provide your site wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in this matter is highly valued, and we look forward to resolving any issues you may be facing at the earliest convenience.

Best Regards,
8Theme’s Team

#388502 Copied

Natasa

Participant

March 25, 2024 at 14:03

https://we.tl/t-lpWFbsPSX1

Please contact administrator
for this information.

#388512 Copied

Tony Rodriguez

Support staff

March 25, 2024 at 14:26

Hello, @Natasa,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing the cache on your mobile browser to see the changes.

Please note that we have enabled the “Always Load ‘Wc-Cart-Fragments'” option, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#388517 Copied

Natasa

Participant

March 25, 2024 at 14:33

Yes it’s OK!
Thank you!

#388518 Copied

Andrew Mitchell

Support staff

March 25, 2024 at 14:33

Dear Natasa,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#388519 Copied
Tagged: cart icon error, fix woocommerce cart, woocommerce cart icon issues, woocommerce error solutions, woocommerce themes, wordpress themes troubleshooting, wordpress woocommerce problems
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