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Error with the product image in Upsell Products section

This topic has 2 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

DS

Participant

April 6, 2023 at 13:59

Hi,

Please check this product image https://snipboard.io/eCFbDq.jpg
in upsell section, your theme uses the same image for 1st product https://snipboard.io/vT3qoA.jpg

The issue appears when there are more than 5 products set in upsell

Please provide a fix for the same.

PS: My license is going to expire in 27 days after that what is the way to report you bugs of your theme

Please, contact administrator
for this information.

#352543 Copied Theme version: 9.1

1 Answer

Rose Tyler

Support staff

April 6, 2023 at 14:50

Hello,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ Let us know the result, and provide temporary wp-admin + FTP access.

You will be able to use the contact form on this page – https://www.8theme.com/contact-us/

Kind Regards,
8theme team

#352544 Copied
Tagged: error, product image, themes, upsell products, woocommerce, wordpress
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