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Error with webiste while switching LANGUAGE

This topic has 6 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

Vita

Participant

January 14, 2022 at 10:31

Hello,
I am having an issue with my website almedical.al lately. My website is in Albanian language, when I switch to English the website redirects to a spam url. I have scanned my files and made some tests by changing to default theme and this error happens only with Xstore, can you please check what might be causing this issue?

Please, contact administrator
for this information.

#314445 Copied Theme version: v.8.0.12 WooCommerce version: Version 6.0.0

5 Answers

Rose Tyler

Support staff

January 14, 2022 at 11:16

Hello,

At first sight, we do not see the problem, check the screenshot from the Private Content area. Could you record a video of the problem?

Regards

Please contact administrator
for this information.

#314447 Copied

Vita

Participant

January 19, 2022 at 11:41

Hello,
Please take a look to the video attached, when i switch to english language I get redirected to the spam url as you can see by the video. How can I solve this? This issue happens only when xstore theme is activated,

Please contact administrator
for this information.

#314710 Copied

Olga Barlow

Support staff

January 19, 2022 at 14:53

Hello,

I’m redirected even if I try to vision default site link https://prnt.sc/26fpxyj So, probably you have virus on your site. Contact your hosting provider and ask them to check your WP installation.

Regards

#314742 Copied

Vita

Participant

January 19, 2022 at 16:25

My first step was contacting the hosting provider. After several scans they told me that the issue was being caused by the theme, so they suggested me to update the theme or change the theme. I updated the theme but the issue is still happening, as I explained earlier when I change to default theme the issue doesn’t happen, can you please take a look?

#314755 Copied

Olga Barlow

Support staff

January 19, 2022 at 16:59

Hello,

Then ask them to check closer because even if I enable default WP theme Storefront the problems persists, check the video https://recordit.co/yE53F0OS6W
So, something is either in your WP installation files or in your Database. The theme default code is not the reason of the problem because the virus is the reason of the problem https://prnt.sc/26frxs8.

Regards

#314762 Copied
Tagged: best selling, error, language, switch, themes, woocommerce
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