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Error with WooCommerce - by fortunedays - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

fortunedays

Participant

February 12, 2018 at 17:40

Hello,

I’ve just installed the “Classico”-Theme on my WordPress.
There is an error while using the wizard install (the loading time didn’t come to an end while installing the woocommerce plugin). I tried to install the newest version of this plugin manually, but it crashed my whole site (white screen, no dashboard anymore), so I had to delete the plugin in my FTP program. I tried this several times, and also installed an older version of woocommerce that didn’t crash my site but the install wizard with demo site content didn’t go forward so I skipped the wizard.

Then I tried to change the theme options and upload my Logo in the backend. This didn’t work, too! I was not able to change and save any options (“There was a problem with your action. Please try again or reload the page.”).

I hope you can help me.

Best regards
Bridget

#184853 Copied Theme version: Classico_Theme_v.2.1 WooCommerce version: 3.3.1

5 Answers

Rose Tyler

Support staff

February 13, 2018 at 09:28

Hello,

Please, make sure you have checked all the server requirements before the installation http://prntscr.com/ie0enq
What PHP version do you use?
Also, please provide us with temporary wp-admin and FTP access in Private content.

Regards

#184908 Copied

fortunedays

Participant

February 13, 2018 at 11:54

Please, contact administrator
for this information.

#184927 Copied

Olga Barlow

Support staff

February 13, 2018 at 15:30

Hello,

Problem was related to PHP memory limit. Check now, please.

Regards

#184976 Copied

fortunedays

Participant

February 15, 2018 at 07:35

thank you so much!! ♥

#185121 Copied

Rose Tyler

Support staff

February 15, 2018 at 08:53

You’re welcome!
Have a nice day.

Regards

#185131 Copied
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