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Error with xstore core that gives 500 eroor

This topic has 8 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Andrew Mitchell

Cr3atorf1lm

Participant

July 8, 2024 at 20:16

Hi there,

there is an issue with xstore plugin that gives 500 error.
error login it says

Please, contact administrator
for this information.

#403687 Copied Theme version: 9.3.14

7 Answers

Luca Rossi

Support staff

July 9, 2024 at 07:46

Dear @Cr3atorf1lm,

We hope this message finds you well. We are reaching out to request your assistance with upgrading the PHP version on your server to 8.1. Additionally, we would appreciate your help in increasing the WP_MEMORY_LIMIT to 512MB. For guidance on how to do this, please refer to the following article: [https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/](https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/).

Should these adjustments not resolve the issues we are encountering, we would need access to your WP Admin and FTP accounts to further investigate and address the problem.

To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.

For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

Thank you for your cooperation and assistance. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#403734 Copied

Cr3atorf1lm

Participant

July 10, 2024 at 07:33

Hi there
I tried upgrading but still the same.
So I am giving you access to the ftp

Please contact administrator
for this information.

#403921 Copied

Luca Rossi

Support staff

July 10, 2024 at 07:48

Hi @Cr3atorf1lm,

We’ve increased the WP Memory Limit to 256MB for you. Can you please check again?

https://prnt.sc/Ub-2Gpgu3J-8

If it still doesn’t work, we would need access to your WP Admin further investigate and address the problem.

Best Regards,
8Theme’s Team

#403924 Copied

Cr3atorf1lm

Participant

July 10, 2024 at 10:02

Still issue
i am giving access to wp

Please contact administrator
for this information.

#403949 Copied

Luca Rossi

Support staff

July 10, 2024 at 10:39

Dear @Cr3atorf1lm,

We hope this message finds you well. We are pleased to inform you that we have successfully applied the hotfix to your website as part of our ongoing commitment to ensure optimal performance and security.

Could you kindly take a moment to review the changes at your earliest convenience? Your feedback is highly valuable to us.

Thank you for your attention and cooperation.

Best Regards,
The 8Theme Team

#403952 Copied

Cr3atorf1lm

Participant

July 10, 2024 at 13:11

IT WORKS FINE
THANX SO MUCH

#404017 Copied

Andrew Mitchell

Support staff

July 10, 2024 at 13:12

Dear Cr3atorf1lm,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#404018 Copied
Tagged: correct xstore woocommerce issue, fix xstore core 500 error, resolve xstore core error, solve wordpress 500 error, troubleshoot woocommerce wordpress template, wordpress xstore error solution
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Error with xstore core that gives 500 eroor

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