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Errors after installation of plugins - by cuberry

This topic has 4 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

cuberry

Participant

August 9, 2018 at 11:43

Hello, please check my page to see the errors that appeared in theme after the required plugins installation http://elenas.store/
How it was: I installed the theme and started to install necessary plugins, when I installed Redux, all website backend and frontend went blank. I read the forums, found out that it can be the godaddy issue, so I first contacted them, they checked everything, deactivated some plugins and made these errors appear. So now you can see what is the problem.Please suggest the solution. There is nothing installed on my website except basic wordpress settings, your theme and the plugins that required your theme. Looking forward for your answer.

Please, contact administrator
for this information.

#197877 Copied Theme version: last WooCommerce version: last

3 Answers

Olga Barlow

Support staff

August 9, 2018 at 15:24

Hello,

Seems that you did not install the full theme, some files are missing. Did you use FTP method or installed theme via Dashboard? Please, provide me Dashboard and FTP access to install theme in right way for you.

Regards

#197884 Copied

cuberry

Participant

August 9, 2018 at 15:41

Hi, it was showing errors when I tried to install via dashboard, so I had to do it through ftp
Added info privately

Thanks
Br,
Maria

Please, contact administrator
for this information.

#197886 Copied

Olga Barlow

Support staff

August 10, 2018 at 17:10

Hello,

Seems you missed some files. Check now. You can proceed with XStore theme installation (Appearance > Setup Wizard). Also, we would not recommend you to keep enabled plugins that you don’t use. So, check the plugins list https://www.8theme.com/documentation/xstore/plugins/included-plugins/ make sure that you plan to use all of theme. Every additional plugin slows down your site.

Regards

#197938 Copied
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