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Errors after theme upgrade to version 7.2.1– December 10, 2020

This topic has 4 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Andres

Participant

December 15, 2020 at 19:46

H.

Please note that we upgraded to version 7.2.1– December 10, 2020 and after that, the site crashed. We are getting the following errors

PHP Warning: require_once(/wp-content/plugins/et-core-plugin/app/models/customizer/icons.php): failed to open stream: No such file or directory in /wp-content/plugins/et-core-plugin/app/models/customizer.php on line 40

PHP Fatal error: require_once(): Failed opening required ‘/wp-content/plugins/et-core-plugin/app/models/customizer/icons.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /wp-content/plugins/et-core-plugin/app/models/customizer.php on line 40

Also, we noticed in the browser console there are missing some CSS files.

Please let us know when you have a fix for it. Thanks.

#264194 Copied Theme version: 7.2.1

3 Answers

Olga Barlow

Support staff

December 15, 2020 at 21:41

Hello,

It looks that you did not fully updated the XStore Core plugin. Go to Plugins > disable it and remove. After that go to XStore > Plugin installer and install the XStore core plugin again.

Regards

#264233 Copied

Andres

Participant

December 15, 2020 at 23:10

Hi Olga.

First of all, thanks for your answer. Just to let you know that I tried it already but the error persists. Should I double check anything else?

Please let me know.

#264268 Copied

Olga Barlow

Support staff

December 16, 2020 at 12:49

Hello,

Provide us with WP Dashboard and FTP access to your site to check, please.

Regards

#264324 Copied
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