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Errors bad request and - by NBL - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 7 years ago ago by Rose Tyler

NBL

Participant

January 8, 2018 at 12:54

Hi!

Our site is not working properly, we have multiple errors and I can’t figger out why and where it goes wrong. Can someone please help?

we have multiple errors: [DOM] Found 2 elements with non-unique id (searchform on every page and some more double id’s on checkout page).

And the checkoutproces and add to cart is not functioning, double (or more on refresh!) proceed buttons in checkout page, when adding a item to cart, cart is empthy sometimes after clicking to cart button in header.

Also this error: POST …/wp-admin/admin-ajax.php 400 (Bad Request)

Also SSL is not working on home because: “This page includes a password or credit card input in a non-secure context. A warning has been added to the URL bar”?

Please help!!

Please, contact administrator
for this information.

#181316 Copied Theme version: 2.0 WooCommerce version: 4.9.1

15 Answers

Rose Tyler

Support staff

January 9, 2018 at 09:27

Hello,

IP address of the specialist who will work on your problem is 176.98.70.175.
Please provide temporary wp-admin access and screenshots of problems in Private Content.

Regards

#181351 Copied

NBL

Participant

January 9, 2018 at 10:18

Hello Rose,
Thank you for your reply. Details in private content.
Regards

Please, contact administrator
for this information.

#181366 Copied

Rose Tyler

Support staff

January 9, 2018 at 11:47

Dear NBL,

Thanks for screenshots. Please provide full admin access, because of we can’t check backend settings for now.

Regards

#181389 Copied

NBL

Participant

January 9, 2018 at 11:59

Oooops, sorry! Done 🙂

#181395 Copied

Rose Tyler

Support staff

January 9, 2018 at 17:01

Hello,

Please provide FTP access in Private Content.
Also, for this problem

Also SSL is not working on home because: “This page includes a password or credit card input in a non-secure context. A warning has been added to the URL bar”?

– give me more information about the problem, for example, do you face this only with our theme activated or even with a default theme.

Regards

#181454 Copied

NBL

Participant

January 10, 2018 at 10:16

Hello,

FTP details in private content.

About SSL, when I install storefront I do not have these issues.

Regards

Please, contact administrator
for this information.

#181488 Copied

Rose Tyler

Support staff

January 10, 2018 at 10:31

Hello,

Unfortunately, we can’t connect to your FTP. Please check.

Regards

#181490 Copied

NBL

Participant

January 10, 2018 at 10:45

Hello,

I don’t know why it’s not working for you. I just made a new ftp user and tested it here. Made a printscreen of details. Hope it works now.

Regards,

Please, contact administrator
for this information.

#181491 Copied

Rose Tyler

Support staff

January 10, 2018 at 14:07

Please see screenshot http://prntscr.com/hyi1b2 Maybe, it is needed to provide the IP of our support team member to your hosting provider to add it into the white list.

Regards

#181508 Copied

NBL

Participant

January 11, 2018 at 09:03

Weird! There is no white list and if that would be the issue, you would get an error of refused connection.

The host told me to change hostingaddresss in domain. Maybe that works?

Please, contact administrator
for this information.

#181553 Copied

Rose Tyler

Support staff

January 11, 2018 at 09:47

Hello,

We still have the problem with connection to ftp, but some problems were solved via your admin panel.

The SSL problem was caused by image, we have re-uploaded it, so the problem should be resolved. Please check.

About “admin-ajax” problem, we’ve sent etheme.min.js and etheme.js files to your registration email. You need to re-upload these files in classico/js folder.

we have multiple errors: [DOM] Found 2 elements with non-unique id (searchform on every page and some more double id’s on checkout page).

– this problem will be fixed in next theme update, it is not a critical error so you may simply ignore it until the theme will be updated.

And the checkoutproces and add to cart is not functioning, double (or more on refresh!) proceed buttons in checkout page, when adding a item to cart, cart is empthy sometimes after clicking to cart button in header.

– I can’t re-create the problem on cart page. About checkout page looks like this is effect of some additional plugin, so try to disable all 3-rd party plugins and then check the problem.

Regards

#181567 Copied

NBL

Participant

January 12, 2018 at 11:11

Hi Rose,

We still have the problem with connection to ftp, but some problems were solved via your admin panel.

Where are you located? I know there are locations blocked, but the host says then you should receive an “refused connection” error. I don’t know what else could be the problem. I use Cyberduck and I tested your FTP account. It works here.

The SSL problem was caused by image, we have re-uploaded it, so the problem should be resolved. Please check.

Ah thank you, I thought I fixed all images already. But the SSL problems on the woocommerce pages where not solved. I still got the message: “This page includes a password or credit card input in a non-secure context. A warning has been added to the URL bar. For more information, see https://goo.gl/zmWq3m”. But I installed Force HTTPS plugin and now it’s working.

About “admin-ajax” problem, we’ve sent etheme.min.js and etheme.js files to your registration email. You need to re-upload these files in classico/js folder.

I enter my mail below in private area. I did not receive anything and it’s not in my spambox.

we have multiple errors: [DOM] Found 2 elements with non-unique id (searchform on every page and some more double id’s on checkout page).
– this problem will be fixed in next theme update, it is not a critical error so you may simply ignore it until the theme will be updated.

Ok, I didn’t know if this errors caused one of the other problems.

– I can’t re-create the problem on cart page.

I think I solved it by installing Force HTTPS plugin.

About checkout page looks like this is effect of some additional plugin, so try to disable all 3-rd party plugins and then check the problem.

I turned off all plugins except the woocommerce plugin. The problem is still there.

Regards

Please, contact administrator
for this information.

#181707 Copied

Rose Tyler

Support staff

January 12, 2018 at 11:30

Hello,

The expert who is working on your issue is currently in Ukraine.

I am glad that you solved SSL problem.

I’ve sent files one more time. Please check. Do not forget to clear cache after re-uploading these files.

About checkout problem, to prevent misunderstanding, please provide the problem in details and give us a screenshot.
Thanks in advance.

Regards

#181710 Copied

NBL

Participant

January 15, 2018 at 14:52

Hi again,

About “admin-ajax” problem

Solved thanks!

checkout page

Solved too. Was problem in Woocommerce. The page that was loaded for Terms and conditions gave a problem. There was a link in it to a pdf file. Is solved now.

I think everything is working now! Thanks for your help!
Regards,

#181895 Copied

Rose Tyler

Support staff

January 15, 2018 at 15:23

Great. I am glad that you sorted out.
You’re welcome!
Have a nice day.

Regards

#181905 Copied
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