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Errors of the last template update XSTORE

This topic has 18 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

racshen

Participant

December 11, 2021 at 09:30

Hello! After the last update of the template, the site started having problems!
1.When updating the site page, errors 500 https://skr.sh/sBSDd5w60AI constantly appear
2. The page for editing the template does not open. I checked, two plugins prevent the editor from opening, these are Subscriptio and WooCommerce Dynamic Pricing & Discounts. Perhaps some other plugins interfere.
Take action, fix it.

Please, contact administrator
for this information.

#311569 Copied Theme version: 8.0.10 WooCommerce version: 5.9

17 Answers

Rose Tyler

Support staff

December 12, 2021 at 09:52

Hello,

Please, contact your hosting provider and ask to look at the server error logs. What errors do you have there?

Regards

#311645 Copied

racshen

Participant

December 12, 2021 at 10:51

Here are the links to the error files of the sayt2.ru site from December 11, 2021
https://disk.yandex.ru/d/R8nNYDZKKKdAmw
https://disk.yandex.ru/d/DN8KwnJuCg-epg

#311649 Copied

Olga Barlow

Support staff

December 13, 2021 at 14:22

Hello,

We asked about server error logs, not access logs.
Anyway, do you use the functionality of these plugins? Or did you install them just in case?
Check the page editing now, please.

Regards

#311742 Copied

racshen

Participant

December 13, 2021 at 18:52

1. I have sent error files from the logs folder on the hosting here https://skr.sh/sBUaGNvpdTN.
2.Yes, I use these plugins and they are included in the template https://skr.sh/sBUpx64jLBt. It turns out they should be compatible with the template!
3.It is impossible to edit the template here https://skr.sh/sBUjva6oBCN!

#311775 Copied

racshen

Participant

December 14, 2021 at 12:35

Installed the “Query Monitor” error plugin, this is what it shows https://skr.sh/sBVVgEYlJpn

#311834 Copied

racshen

Participant

December 14, 2021 at 13:03

Here’s What Woocommerce Shows
https://skr.sh/sBVaV1mLh3z

#311838 Copied

Olga Barlow

Support staff

December 15, 2021 at 01:26

Hello,

We offer a lot of plugins but there is no need to install them all if you don’t use the functionality of these plugins. For example, if you don’t plan subscriptions on your site then disable Subscriptio plugin. If you don’t plan Dynamic Pricing & Discounts for your products then disable WooCommerce Dynamic Pricing & Discounts plugin. You’ll be able to enable plugin once you really need that.
Also, I see that you installed 2 page builders: Elemento and WPBakery. Do you need both of them? Because they also use PHP memory and it would be better to choose the one you prefer and disable the other one.

We have updated the theme. Some memory errors were fixed in the latest update. Let me know if you still have the memory issues after that.

Regards

#311905 Copied

racshen

Participant

December 15, 2021 at 09:45

As a client, I think this way, if the WooCommerce Dynamic Pricing & Discounts, Subscriptio and others plugins are included in the general kit with your XSTORE template, then you have thought about the compatibility of these plugins with your template!
If, however, you cannot guarantee the compatibility of these plugins with your template, then do not include these plugins in the general kit with the template! And then, the client himself will take risks, connecting these plugins to the template!

#311951 Copied

Olga Barlow

Support staff

December 15, 2021 at 11:26

Hello,

These plugins are compatible with our theme. I asked you if you use them just because every additional plugin slows down the site. So, there is no need to keep plugins enabled just in case. That’s all. It’s not related to your question. It wass just a suggestion. If you want to keep them enabled ok.

Regards

#311976 Copied

racshen

Participant

December 15, 2021 at 20:10

1.Now on the site, on the main page, the slider is not loading here https://skr.sh/sBWHw5BFLEw. I have already disabled almost all plugins, but it still does not load!
The element is edited by https://skr.sh/sBW2NnZovpU, but it is not loaded on the site.
2.The template has been updated to 8.0.11

#312054 Copied

racshen

Participant

December 16, 2021 at 06:50

I disabled almost all plugins, elementor, but it still shows a problem with scripts here https://skr.sh/sBXDdg9WA8p

#312085 Copied

racshen

Participant

December 16, 2021 at 07:13

In firefox browser https://skr.sh/sBXQ6N0YBFf

#312086 Copied

Olga Barlow

Support staff

December 16, 2021 at 12:30

Hello,

Slider on the home page works ok as I can see https://prnt.sc/239bjh3 So, have you sorted out?
Can tell you nothing about errors of the Elementor plugin in the console. Contact Elementor plugin support to get more information about that.

Regards

#312163 Copied

racshen

Participant

December 21, 2021 at 05:40

This slider https://skr.sh/sBcPBXmNEqd won’t open again! It worked for a few days, then it broke again! I have already removed the plugins that you don’t like, WooCommerce Dynamic Pricing & Discounts, WooCommerce Infinite Scroll and Ajax Pagination, Subscriptio. Disabled caching plugin. Cleared the browser. This slider is from the element. It means that the element cannot match with your template! This problem is already 1 month after the last update of the template!
I have installed the “site error monitoring” plugin.
It shows errors with scripts on all pages of the site https://skr.sh/sBctVuA1Wy9, https://skr.sh/sBcg2x1vJjZ
The site is empty, only 2 products https://skr.sh/sBcqcGz9SNE, but it takes a very long time to open!
Find out the problem, what is the error !? I can not transfer the site to the main domain!

#312663 Copied

Olga Barlow

Support staff

December 21, 2021 at 17:20

Hello,

What version of theme do you use? The mentioned errors related to our theme fixes were fixed in version 8.0.11 of XStore theme. So, make sure that you updated theme to version 8.0.11 and XStore core to version 4.0.11.

Regards

#312705 Copied

racshen

Participant

December 21, 2021 at 17:28

Yes template updated to 8.0.11

Please contact administrator
for this information.

#312710 Copied

Olga Barlow

Support staff

December 22, 2021 at 09:55

Hello,

I have reuploaded the original files of the XStore 8.0.11 and XStore core 4.0.11 and sliders work. Check now.

Regards

#312752 Copied
Tagged: errors, template, update, woocommerce, wordpress, xstore
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